Guest Relations Agent

4 days ago

Qatar Marriott International, Inc Full time

**Job Number** 22156832

**Job Category** Rooms & Guest Services Operations

**Location** Le Royal Méridien Doha, Place Vendome, Lusail, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

  • Guest Experience/service Agent

    6 days ago

    Qatar SPHC Full time

    **Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Experience/Service Agent with luxury and lifestyle brand hotel...

  • Guest Experience Expert

    2 weeks ago

    Qatar Marriott International, Inc Full time

    **Job Number** 23026750 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Relations Supervisor

    1 week ago

    Qatar voco Full time

    Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in - Coordinate luggage collection and storage - Oversee check-in and check-out procedures, including reservations and financial transactions -...

  • Guest Relations and Reservations Manager

    2 weeks ago

    Qatar Charterhouse Consultancy PTE Ltd Full time

    Charterhouse is working with a private club in Qatar, who is looking to hire a Guest Relations and Reservations Manager to support their restaurant and lounge. **About the role** This role will report directly to the Operations Manager of the club and working closely together with the Assistant Restaurant Manager, to provide a seamless experience for all...

  • Guest Relations and Reservation Manager

    6 days ago

    Qatar CharterHouse Full time

    Charterhouse is working with a private club in Qatar, who is looking to hire a Guest Relations and Reservations Manager to support their restaurant and lounge. **About the role** You will be responsible for reporting directly to the Operations Manager of the club and working closely together with the Assistant Restaurant Manager, to provide a seamless...

  • Guest Relations Supervisor

    2 weeks ago

    Qatar Marriott International, Inc Full time

    **Job Number** 22215467 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Experience Expert

    3 weeks ago

    Qatar Marriott International, Inc Full time

    **Job Number** 24055456 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Reservation Sales Agent

    2 days ago

    Qatar SPHC Full time

    **Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Reservations Sales Agent with luxury and lifestyle brand hotel experiences to...

  • Public Relations Manager

    2 weeks ago

    Qatar Marriott International, Inc Full time

    **Job Number** 22206444 **Job Category** Public Relations & Communications **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports the developing and implementing an ongoing media and...

  • Assistant Reservations Manager

    6 days ago

    Qatar Talent Pal Full time

    Promote the Hotel’s products and services. Maintain a high level of product and service knowledge about voco Doha West Bay Suites Oversee and control daily tasks when on duty. Supervise all agents and develop them in order to handle reservation tasks properly. Records all reservations neatly and accurately on prescribed forms. Sell the voco Doha West...

  • Reservation Agent

    3 days ago

    Qatar Crowne Plaza Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting...

  • Guest Experience Expert

    3 weeks ago

    Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24195873 **Job Category**Rooms & Guest Services Operations **Location**Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Complex Government Relations Coordinator

    3 weeks ago

    Qatar Marriott International, Inc Full time

    **Job Number** 24162080 **Job Category** Human Resources **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Human Resources Coordinator** Follow all company policies and procedures; ensure uniform and...

  • Guest Arrival Expert

    3 weeks ago

    Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24196729 **Job Category**Rooms & Guest Services Operations **Location**Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** First impressions are everything. When guests arrive at our hotels, we want that...

  • Guest Arrival Expert

    2 weeks ago

    Qatar Marriott International, Inc Full time

    **Job Number** 24167427 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests arrive at our hotels, we want...

  • Kids Club Agent

    3 weeks ago

    Qatar Marriott International, Inc Full time

    **Job Number** 22214366 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Experience Supervisor

    2 weeks ago

    Qatar Marriott International, Inc Full time

    **Job Number** 24097584 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Reservation Agent

    3 weeks ago

    Qatar Wyndham Hotels & Resorts Full time

    Wyndham Hotels and Resorts is now seeking a Reservation Agent (Arabic Speaker) to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar. **Job Summary**: This position is responsible for serving as a liaison between the hotel and various contracted parties (i.e., airlines, wholesalers, etc.) in order to coordinate the hotel’s large - and...

  • Complex Purchasing Agent

    7 days ago

    Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24185314 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Calculate figures for food inventories, orders, and costs. Maintain...

  • Front Desk Agent

    4 days ago

    Qatar Marriott International, Inc Full time

    **Job Number** 22156855 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Doha, Place Vendome, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room, and issuing and...