Guest Experience Representative

6 days ago

Doha, Qatar Mandarin Oriental Hotel Group Full time

**Mandarin Oriental Hotel Group**

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, as well as luxury hotels right for their time and place.

**Mandarin Oriental, Doha**

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. It is located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha, we welcome colleagues who are passionate about delivering the best service and exceeding our guests' expectations.

**Main Responsibilities**
- Greet and warmly welcome all visitors and employees upon arrival, consistently maintaining a professional and friendly demeanour.
- Use excellent communication skills to answer, screen, and forward incoming calls, ensuring accurate information is provided, and inquiries are handled promptly.
- Direct visitors to the appropriate person or department with efficiency and courtesy.
- Maintain a clean, organized, and presentable working area at all times.
- Assist in scheduling appointments and preparing meeting rooms as needed.
- Oversee meeting rooms to ensure they are correctly set up and maintained clean and orderly.
- Ensure service staff in meeting rooms are well-trained, well-groomed, and ready to provide excellent service during meetings.
- Support administrative tasks such as photocopying and assisting staff and guests with their requirements.
- Deliver a premium reception experience for VIP guests, ensuring all arrangements are prepared and executed seamlessly.
- Anticipate and address visitor needs proactively before they are requested
- Coordinate closely with the hospitality team to support events and meetings exceptionally.

**Requirements**:

- Minimum 2 years of experience working in a 5-star hotel environment
- A minimum of 1 year of Front Office experience
- Previous experience working in the Middle East Region is an advantage
- Strong command of Microsoft Office products
- Effective verbal and written communication skills in English. Arabic is an advantage

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