Guest Experience Agent

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar The Ned Doha Full time
Roles and responsibilities

Handle Reservations: Manage incoming reservations through phone, email, and online booking systems.
Guest Assistance: Provide accurate information about services, rates, and availability to potential and current guests.
Booking Management: Confirm, modify, and cancel reservations as requested, ensuring accuracy and efficiency.
Guest Service: Address guest inquiries and resolve issues promptly and professionally.
Record Keeping: Maintain organized and up-to-date records of reservations and guest details.
Upselling: Promote additional services and amenities to enhance the guest experience.
Collaboration: Work closely with other departments, such as front desk and housekeeping, to ensure seamless service delivery.
1. Guest Check-in and Check-out
Check-in Process: Greet guests upon arrival, confirm their reservation, and efficiently complete the check-in process by collecting necessary information, issuing room keys, and providing details about the facilities and amenities.
Check-out Process: Handle guest check-out, ensuring accurate billing, resolving any outstanding issues, and thanking guests for their stay. Process payments and provide receipts.
Room Upgrades and Special Requests: Handle any special requests or upgrades for guests, such as room preferences, early check-ins, late check-outs, or additional services, ensuring their needs are met.
2. Guest Assistance and Service
Addressing Guest Needs: Respond to guest inquiries and requests related to hotel services, local attractions, transportation, dining, and other amenities.
Problem Resolution: Handle and resolve guest complaints or issues, ensuring a prompt and satisfactory resolution. This includes addressing concerns related to room quality, service standards, or any other aspect of the guest experience.
Personalized Service: Provide personalized recommendations based on guest preferences and ensure that each guest feels valued and cared for throughout their stay.
Concierge Services: Assist guests with making reservations for dining, tours, spa treatments, transportation, or other services to enhance their stay.
3. Communication and Coordination
Internal Communication: Collaborate with various departments such as housekeeping, maintenance, front office, and food and beverage to ensure that guest requests are met efficiently.
Handling Requests: Manage guest requests, such as room service orders, maintenance issues, or special arrangements (e.g., celebration packages, transportation), and ensure timely follow-through.
Guest Feedback: Proactively seek guest feedback, both during and after their stay, to understand their experience and identify areas for improvement. Document feedback and escalate any critical issues to management.

Desired candidate profile

A minimum or at least 1 year experience in similar role in luxury background or Degree/Diploma from Hotel Management
Excellent Interpersonal, written & verbal communications skill
Proficient in English, Arabic is an asset
Basic Opera knowledge, Computer literate
Outgoing personality & can-do approach to an assigned task
Attention to detail and ability to multitask in a dynamic environment
Creative thinker, strive to deliver excellent service to guest

Strong Communication Skills: Ability to communicate clearly and professionally with guests, team members, and management both in writing and verbally.
Customer Service Expertise: A genuine passion for customer service, with the ability to engage with guests, address concerns, and provide personalized experiences.
Problem-Solving: Ability to quickly assess situations, identify potential solutions, and resolve issues in a manner that meets guest expectations.
Attention to Detail: A keen eye for detail, ensuring that guest requests are fulfilled accurately and the guest experience is exceptional.
Organizational Skills: Ability to handle multiple tasks simultaneously, maintain an organized workspace, and manage time effectively.
Multitasking Ability: Ability to juggle various tasks, such as checking in guests, answering inquiries, and addressing complaints, while maintaining professionalism.
Technical Proficiency: Familiarity with booking systems, guest management software, and basic office tools (e.g., email, spreadsheets).
Cultural Sensitivity: Understanding and respecting the cultural backgrounds and preferences of guests, ensuring that all guests feel welcomed and respected.

  • Guest Experience Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Ned & Ned's Club Full time

    Key ResponsibilitiesHandle Reservations: Manage incoming reservations through phone, email, and online booking systems.Guest Assistance: Provide accurate information about services, rates, and availability to potential and current guests.Booking Management: Confirm, modify, and cancel reservations as requested, ensuring accuracy and efficiency.Guest Service:...

  • Guest Experience/Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

    Join our extraordinary worldDistinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Experience/Service Agent with luxury and lifestyle brand hotel experiences...

  • Guest Experience Host

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

    About Four Seasons">We are a collective of individuals who strive to deliver exceptional guest experiences.Our team members around the world create unforgettable moments for our guests through a commitment to luxury and genuine hospitality.The Four Seasons Hotel Doha is looking for a Guest Experience Agent to join our team.">Coordinates with various...

  • Guest Relations Agent

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Rixos Hotels Full time

    Company DescriptionRixos Premium Qetaifan Island NorthRixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One...

  • Guest Relations Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time

    Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.Job Purpose :We are seeking a diligent and experienced Guest Relations Agent to join our team...

  • Guest Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Job DescriptionThe...

  • Guest Experience Ambassador

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar M GALLERY Full time

    About the RoleThis role plays a critical part in creating a positive first impression for our guests. As a Reservations Agent, you will be the face of M GALLERY, ensuring that every guest feels welcome and valued.The Ideal CandidateIs passionate about delivering exceptional customer serviceHas excellent communication and interpersonal skillsCan work...

  • Guest Experience Manager

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Century Marina Hotel Full time

    Century Marina Hotel, a luxury hotel in the heart of Lusail City, Qatar, seeks a skilled Reservation Agent to enhance the guest experience.Key ResponsibilitiesHandle reservations and provide exceptional customer serviceManage phone etiquette and perform receptionist dutiesThe successful candidate will be available for a full-time on-site position at Century...

  • Guest Experience Specialist

    16 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

    About the RoleThe Front Desk Receptionist plays a critical role in creating lasting impressions for our guests. As a member of our front office team, you will be responsible for managing day-to-day activities and ensuring a warm welcome for all arrivals.This is a highly visible role that requires a high level of discretion, diplomacy, and attention to...

  • Guest Service Centre Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hotelandresortsolution Full time

    Guest Service Centre AgentFull-time Company Location: Banana Island Resort Doha by AnantaraCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and...

  • Hotel Guest Experience Manager

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar RIXOS Full time

    Company Overview:Rixos Hotels prides itself on delivering exceptional guest experiences, and as a key member of our front office team, you will play a vital role in ensuring that our guests feel welcome and supported throughout their stay.The ideal candidate for this position will possess excellent communication skills, a warm and friendly demeanor, and a...

  • Hotel Guest Experience Specialist

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Rixos Hotels Full time

    Rixos Hotels is seeking a skilled Guest Relations Agent to deliver exceptional guest experiences from check-in to check-out.Key Responsibilities:Greet and welcome guests with a warm and professional demeanor, ensuring their comfort and satisfaction throughout their stay.Assist with efficient and accurate check-in and check-out procedures, responding promptly...

  • Guest Relations Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Experience Manager

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

    We are looking for a skilled reservation agent to join our team at Ennismore. As a key member of our hospitality team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.Key Performance IndicatorsMeet or exceed targets for guest satisfaction.Process all reservation requests...

  • VIP Guest Liaison

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Full time

    Mandarin Oriental, Doha is committed to delivering legendary service. As a Guest Relations Agent, you will be part of a team that values professionalism, respect, and teamwork.About the JobThe Guest Relations Agent will be responsible for ensuring that every guest has a memorable experience at our hotel. This role requires a high level of energy and...

  • Call Center Agent

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

    About the RoleWe are currently seeking a Call Center Agent to join our team at Ennismore. As a Call Center Agent, you will be responsible for handling phone calls from guests in a professional and courteous manner.Your key responsibilities will include receiving each guest call in a friendly and efficient manner, maintaining effective communication with all...

  • Reservations Agent Arabic Speaker

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hotels Full time

    What are we looking forA Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:A passion for delivering great customer serviceA highly professional telephone manner and excellent...

  • reservation agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

    The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant entertainment programs, and the trendy and distinguished ALL INCLUSIVE food and beverage concepts with 378 beautifully appointed guest rooms, dream bedding, and luxurious atmosphere. Join our motivated and vibrant team as...

  • reservation agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hyde Johannesburg Rosebank Full time

    Company DescriptionThe Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, vibrant entertainment programs, and trendy and distinguished ALL INCLUSIVE food and beverage concepts with 378 beautifully appointed guest rooms, dream bedding, and a luxurious atmosphere. Join our motivated and...

  • Reservation Agent

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    The Reservation Agent in hotel sales and marketing is responsible for facilitating guest bookings, managing reservations, and optimizing room occupancy to maximize revenue. They serve as the primary point of contact for guests, providing exceptional customer service and assisting with inquiries, reservations, and modifications. Additionally, Reservation...