Temporary Telesales Agent
22 hours ago
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist
YOUR TASKS:
- Ensure that a high level of professional rapport is developed and maintained with all customers
- Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
- Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade
- Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business
- Identify potential and negotiate and persuade accordingly existing customers to maximise their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.
YOUR PROFILE:
- Excellent verbal communication skills and interpersonal style
- Excellent personal presentation, grooming and hygiene
- Excellent organisational skills, including ability to prioritise workload
- Ability to effectively contribute as a team member as part of a busy team
- Proven ability to work under pressure in a fast paced, time sensitive environment
- Telephone / Sales experience in a multi-national company with customer interface experience essential.
- Excellent PC skills (MS Word & Excel)
- Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.
- Well developed communication & selling skills
- Customer Services attitude (controlled temperament)
- Flexible and prepared to work long hours
- Driving license an advantage
OUR OFFER:
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit programme
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