Learning & Quality Manager

6 months ago

Doha, Qatar SPHC Full time

**Join our extraordinary world**

**Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.**

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Learning & Quality Manager with luxury and lifestyle brand hotel experiences to join our team in Doha.

Just a stone’s throw from the many favourite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

**Your day to day**

Responsible for managing the hotel’s learning and development function, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. The Learning & Development Manager position impacts the skills, knowledge, and attitudes of every hotel employee and ensures the availability and use of effective resources.

**Financial Returns**
- Analyse training needs of the hotel in general and in individual departments, developing strategies and including them in the Annual Training Plan
- Works with Superior in the preparation and management of the Department’s budget
- Use IHG benchmarks to monitor the success of training programs and amend your efforts accordingly

**People**
- Analyze training needs of the hotel in general and individual departments, and develop strategies that address needs, presenting in the form of a Training Business Plan for General Manager and Executive Committee for review
- Ensure effective training programs are in place including but not limited to New Employee Orientation; Train the Trainer; Customer Service Training; Technical job specific training (through certification of departmental standards and procedures)
- Design, produce and implement training programs that meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- Attend departmental training sessions and assess the performance
- Assist Department Trainers in preparing and conducting departmental training and assessing performance
- Prepare and monitor training programs
- Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training
- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
- Produce monthly training reports
- Anticipated return on investment and/or training goal
- Liaise with other IHG Training Managers to share experiences and resources
- Liaise with educational institutions conducting hospitality and training courses
- Delivers briefings of all internal programs to executive management and department heads
- Contributes towards regional activities as directed by the Director of People & Culture/General Manager
- Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
- Regularly communicates with employees and maintains good relations

**Guest Experience**
- Analyse company statistics from Guest & Employee surveys, business financial results, etc to measure the success of training programs
- Coaches, counsels, and disciplines employees providing constructive feedback to enhance performance

**Responsible Business**
- Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
- Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
- Maintains all hotel training records
- Establish a training library of books, videos, journals, and audio-visual materials to assist trainers in their training programs and for employees' personal development
- Maintain current information and records of suppliers of training resources and materials
- Perform other duties as assigned, including day-to-day workflow in the HR Department, ad-hoc HR projects, and all HR initiatives.

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

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