Recruitment Event Kuala Lumpur

2 weeks ago

Doha, Qatar Qatar Airways Full time

Begin your journey with us.
Join our award-winning Qatar Duty Free team
As the market conditions are improving and our network is growing, we are looking to grow our team based in the state-of-the-art global hub, Hamad International Airport (HIA), Doha, Qatar.
Join us and start writing your own story with Qatar Airways, an award-winning airline that has never stopped flying and remained resilient throughout the pandemic.
We are in search of highly skilled and motivated individuals to join as Spa Therapist with luxury experience.

**About the role**

As Qatar Duty Free Spa Therapist, your role is to provide guests with luxury spa treatments, ensuring an exceptional level of service and memorable spa experience.

**Key accountabilities include**:

- Deliver a personalized experience with commercial success whilst representing the spa in a professional and hospitable way.
- Build long term relationships with the customers to maximize return customers through consistent service excellence and provide exceptional after sales service as required.
- Acknowledge, approach and establish customers’ needs by asking open ended questions. Greet guests and explain the process of the spa experience.
- Possess thorough knowledge of spa menu and products in order to assist guests by providing information and recommendations on all products and services within the spa.
- Provide a range of luxury spa treatments to the highest standards in accordance with the spa’s procedures and protocols.
- Provide bespoke recommendations and advice on skincare treatments for guests to use at home.
- Maintain hygiene and cleanliness of treatment rooms. Ensure adequate stock of linen and supplies in the treatment rooms.
- Reference and abide by the spa’s Operating Procedures and Policies Manual.
- Review and update guest profile forms and customize treatments to address guest needs and contraindications.
- Maintain high standards of hygiene and cleanliness of treatment rooms. Clean and sterilize tools and equipment. Ensure back of house areas are well organized at all times.
- Ensure products and supplies are used in proper amounts and adequately stocked.
- Monitor spa equipment and immediately notify management if there is any maintenance or repair required.
- Communicate operational needs to management, as well as any occurrences involving staff or guests in the spa that require attention.
- Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**
- High School Qualification with Minimum 2 years of job-related experience

**OR**
- Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience

**OR**

Essential
- Massage diploma from a recognised school, and/or Beauty Therapy qualification
- Experience working as a massage therapist and/or skincare therapist in a luxury establishment or with a luxury skincare brand.

**Job Specific Skills**:
Essential
- Excellent knowledge of luxury service standards
- Mastery of facial and massage techniques
- Fluency in both written and spoken English
- Team player
- Attention to detail
- Confident communicator
- Empathy
- Self-motivated
- Enthusiastic
- Willing to work on a flexible schedule, including nights and weekends

Preferred
- Fundamental knowledge of barbering is an advantage
- Knowledge of high-tech treatment devices is an advantage
- Knowledge of Arabic language is an advantage

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

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