Director: Training Hub

1 week ago

Doha, Qatar Mastercard, Inc. Full time

Director: Training Hub

**Our Purpose**

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

**Title and Summary**

Director: Training Hub

Key Responsibilities:

- Strategic Leadership:
Lead and manage Mastercard's Training Hub, aligning training initiatives with business objectives and customer needs.
- Training Program Development:
Oversee the development of cutting-edge training solutions, including online, blended, and in-person learning experiences, ensuring that content is relevant, engaging, and impactful. Translate a deep understanding of our customers education and training needs into products and solutions that drive significant customer value.
- Stakeholder Engagement:
Collaborate with senior leadership, department heads, and regional customer base to identify training opportunities and ensure alignment with Mastercard's strategic priorities.
- Team Management:
Lead and develop a high-performing team, fostering an environment of continuous improvement, innovation, and collaboration.
- Quality Assurance & Evaluation:
Implement rigorous assessment and feedback mechanisms to evaluate the effectiveness of the training hub and make data-driven improvements.
- Innovation & Technology:
Drive the adoption of advanced technologies and Mastercard Digital Innovation products and services to enhance learning experiences and improve scalability.
- Budget & Resource Management:
Manage the training hub's budget, ensuring optimal allocation of resources to meet center objectives.
- Global Coordination:
Ensure consistency and scalability of training initiatives across all regions while allowing for local customization where necessary.

Required Qualifications:

- Bachelor's degree in Business, Education, Human Resources, or related field (Master's degree preferred).
- 10+ years of experience in learning and development, with at least 5 years in a leadership or director-level role.
- Proven experience in managing global training programs in a large, multinational organization.
- Strong understanding of modern training methodologies, adult learning principles, and digital learning platforms.
- Demonstrated ability to lead, influence, and collaborate with diverse teams across multiple regions.
- Excellent project management skills, with the ability to oversee multiple complex initiatives simultaneously.
- Strong communication, presentation, and interpersonal skills.
- Familiarity with financial services and the digital payments industry is a plus.
- Familiarity with Design Thinking and rapid prototyping is a plus.

Key Competencies:

- Strategic Thinking
- Leadership & People Management
- Innovation & Creativity
- Cross-Cultural Competency
- Financial Acumen
- Project & Program Management

Why Mastercard?

**Corporate Security Responsibility**

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job ID R-236306

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