Learning Experience Leader

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar OA- Mastercard Full time

Our Purpose

We empower people and businesses to realize their greatest potential by providing a unique learning experience that combines cutting-edge technology, academia, and business expertise.

Title and Summary

Director: Training Hub

The Director of the Training Hub will be responsible for overseeing the design, development, and delivery of comprehensive training programs for Mastercard's EEMEA customer base. The role focuses on enabling customer growth, fostering innovation, and ensuring our customers are equipped with the skills and knowledge needed to excel in a rapidly evolving financial services industry.

Key Responsibilities:

  1. Strategic Leadership: Lead and manage Mastercard's Training Hub, aligning training initiatives with business objectives and customer needs.
  2. Training Program Development: Oversee the development of cutting-edge training solutions, including online, blended, and in-person learning experiences, ensuring that content is relevant, engaging, and impactful.
  3. Stakeholder Engagement: Collaborate with senior leadership, department heads, and regional customer base to identify training opportunities and ensure alignment with Mastercard's strategic priorities.
  4. Team Management: Lead and develop a high-performing team, fostering an environment of continuous improvement, innovation, and collaboration.
  5. Quality Assurance & Evaluation: Implement rigorous assessment and feedback mechanisms to evaluate the effectiveness of the training hub and make data-driven improvements.
  6. Innovation & Technology: Drive the adoption of advanced technologies and Mastercard Digital Innovation products and services to enhance learning experiences and improve scalability.
  7. Budget & Resource Management: Manage the training hub's budget, ensuring optimal allocation of resources to meet center objectives.
  8. Global Coordination: Ensure consistency and scalability of training initiatives across all regions while allowing for local customization where necessary.

Required Qualifications:

  1. Bachelor's degree in Business, Education, Human Resources, or related field (Master's degree preferred).
  2. 10+ years of experience in learning and development, with at least 5 years in a leadership or director-level role.
  3. Proven experience in managing global training programs in a large, multinational organization.
  4. Strong understanding of modern training methodologies, adult learning principles, and digital learning platforms.
  5. Demonstrated ability to lead, influence, and collaborate with diverse teams across multiple regions.
  6. Excellent project management skills, with the ability to oversee multiple complex initiatives simultaneously.
  7. Strong communication, presentation, and interpersonal skills.
  8. Familiarity with financial services and the digital payments industry is a plus.
  9. Familiarity with Design Thinking and rapid prototyping is a plus.

Key Competencies:

  1. Strategic Thinking
  2. Leadership & People Management
  3. Innovation & Creativity
  4. Cross-Cultural Competency
  5. Financial Acumen
  6. Project & Program Management

Why Mastercard?

We believe in connecting everyone to priceless possibilities. As part of our team, you will have the opportunity to impact millions of people across the globe while driving innovation and enabling learning within the organization. If you're a leader with a passion for learning and a commitment to excellence, we invite you to join us.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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