Customer Service Supervisor
12 hours ago
_**Supervisory Responsibilities**:_
- Hires entry-level customer service employees.
- Trains new employees in the companys customer service policies, procedures, and best practices.
- Organizes and oversees the schedules and work of assigned staff.
- Conducts performance evaluations that are timely and constructive.
- **Duties/Responsibilities**:_
- Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
- Monitors or reviews calls or other correspondence between representatives and customers.
- Ensures that representatives are informed about changes to companyproducts and services.
- Collects data and prepares reports on customer complaints and inquiries.
- Prepares monthly reports summarizing the assigned customer service teams performance.
- Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
- Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
- Assists with budget preparation for the Customer Service department.
- Performs other related duties as assigned.
- **Required Skills/Abilities**:_
- Excellent management and supervisory skills.
- Excellent verbal and written communication skills.
- Extensive knowledge of customer service procedures and principles.
- Organized with attention to detail.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Ability to coach and mentor customer service representatives.
- Proficient in Microsoft Office Suite or related software.
- Arabic Nationality only apply
**Salary**: QAR2,500.00 - QAR3,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
-
Customer Service Supervisor
2 weeks ago
Doha, Qatar Ruby Information Technology Solutions Full time**Customer Service Supervisor** Job Description Template We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and...
-
Customer Service Supervisor
12 hours ago
Doha, Qatar Nology Store Full timeJob Purpose: The Customer Service Supervisor will be responsible for managing a team of customer service agents. The primary responsibility of this role is to ensure that the team delivers excellent customer service and maintains high levels of customer satisfaction. This position will require leadership, organizational, and communication skills to...
-
Customers Service and Cleaning Supervisor
4 days ago
Doha, Qatar Al Bidda Full timeWe are looking for Customers service and supervisors for the cleaning and hospitality company. Interested individuals are encouraged to glance through the role's minimum requirements and its duties and responsibilities. **Job Responsibilities and Duties Customers service** - Attract potential customers by answering service inquiries and...
-
Cargo Customer Services Supervisor
7 months ago
Doha, Qatar Qatar Airways Full timeQatar Aviation Services - Cargo is currently recruiting for Cargo Customer Service Supervisor to be based in Doha, Qatar. Your role is to provides quality service in accordance to customer requirements, ensuring safety, conduct quality audits, monitor and measure process against policies. Take actions for continual improvement operations for ensuring smooth...
-
Customer Service
7 days ago
Doha, Qatar Al Bidda Full timeWe are the Group of Company looking **Female** **customer** **service,secretary & **Housekeeping Supervisor (Female Only) **with experience of at least 2 year. 1. Applicant should be inside Doha only 2. Gender: Only Female 3. Nationality: Any Nationality 4. Available: Immediately 5. Accommodation: Company will provide 6.Transportation: Company will...
-
Female Customer Service Supervisor
1 week ago
Doha, Qatar Rise Group Full timePosition: FEMALE Restaurant Guest Relations Officer / Client Relationship Officer Starting Salary: QAR 4,000 - QAR 5,800 **Minimum Requirements and Qualifications**: - To make sure that restaurant guests are given exceptional customer service - **Previous experience as a Lead Hostess / Customer Service Supervisor / Client Relationship Officer from a...
-
Customer Service Supervisor
7 months ago
Doha, Qatar Qatar Airways Full timeAbout the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible in ensuring that all the Quality Standards including the KPIs and SLAs are achieved or exceeded and also conducting regular inspections and supervisions of the Passenger flows, customer...
-
Customer Service Supervisor
1 week ago
Doha, Qatar Qatar Airways Full timeAbout the role: You will ensure that flights are dispatched, loaded and hi-loaders depart as per the agreed dispatch schedule and galley loading plan. Responsible to ensure that all functions carried out within HACCP standards and ramp safety procedures by utilizing Service Delivery resources in proper way to cover all operational activities as per the...
-
Customer Service Supervisor
2 days ago
Doha, Qatar Qatar Airways Full timeKey Responsibilities: - Staff supervision, operational functions, uplift management, on-time-performance, customer liaison, outstation communication to ensure that the business provided our customers with high standard service. Supervision and Handling of any complex, long haul, VIP, charter flights, as and when required by the operations in order to ensure...
-
Customer Service Representative
4 days ago
Doha, Qatar Al Sharqi Holding Full time**Job description** - Responsible For Managing Incoming And Outgoing Calls In The Organization - Build Long-Lasting Relationships With Customers - Keep A Comprehensive Record Of All Calls And/or Conversations In The Organization’s Call Center Data Bank - Make Sure That Whatever Response Given To The Customer(S) Is In Line With Pre-Organized Communication...
-
Service Supervisor
2 weeks ago
Doha, Qatar 3Owl Management Inc Full timeHeads up! A growing manufacturing company based in Qatar is looking to fill a Customer Service Supervisor position. This role is responsible for directly dealing with customers on a daily basis, receiving service complaints, and other customer requirement concerns. **Qualifications**: Background experience in Customer Service and Relations Bachelor's Degree...
-
Customer Service Representative
1 week ago
Doha, Qatar ARL Full timeThe position of customer service consists of interacting with customers to provide information in response to inquiries about the benefits and to handle and resolve complaints. - Handling incoming & outgoing calls. - Competent speaker with thorough knowledge of English & Hindi. Arabic will be an added advantage. - Attend the needs of the branches such as...
-
Customer Service Officer
1 week ago
Doha, Qatar QDVP PQSC Full timeAble to transfer of sponsorship and join as soon as possible, - Able to carry out duties and responsibilities by following procedures as directed by Supervisor, - Maintain a clean and safe environment inside the car park and on its approaches by car and on foot, - Direct traffic and escalate congestion to Supervisor, - In-charge of patrolling and filling...
-
Customer Service Supervisor
3 months ago
Doha, Qatar You Baby Studio Full time**Main Duties**: - To be the main point of contact person between the client and studio team employees (ex., photographers, retouchers, and others). - Inspect the studio and ensure that it’s well prepared for before the client's arrival, including, but not limited to inventory management, equipment arrangement and in-stocking, dress selections,...
-
Customer Service Representative
3 months ago
Doha, Qatar Al-Futtaim Full time**Job Requisition ID**:164322 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more...
-
Cargo Customer Services Supervisor
6 days ago
Doha, Qatar Qatar Airways Full timeAbout the role: Provides quality service in accordance to customer requirements, ensuring safety, conduct quality audits, monitor and measure process against policies. Take actions for continual improvement operations for ensuring smooth running of the day to day operations of Cargo Customer Services activities. Ensure QAS Cargo provides total customer...
-
Customer Service
7 months ago
Doha, Qatar Gulf Consulting Group Full timeWe are reputed Engineering Consultants based in Doha, We are looking for **Customer Service representative for our Sister company** with more than 5+ years of experience, preferably Arabic speaker. **Key Responsibilities**: - **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement,...
-
Customer Service
2 days ago
Doha, Qatar SOLAR LINE LOGISTICS WLL Full timewe are looking for customer service specialist to join our Logistics team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires. Customer Service Specialist Responsibilities: Immediately escalating serious...
-
Customer Service
7 months ago
Doha, Qatar Driving Academy Full time**Job description**: ** MALE ONLY** - **Welcoming all customers with a smile.** - **Attract potential customers by answering service inquiries and provide** **information about other services.** - **Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** - **Open the customers file and help...
-
Customer Service Representative
7 days ago
Doha, Qatar Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...