Customer Service
6 months ago
We are reputed Engineering Consultants based in Doha, We are looking for **Customer Service representative for our Sister company** with more than 5+ years of experience, preferably Arabic speaker.
**Key Responsibilities**:
- **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement, modifications, cancellations, and returns.
- **Issue Resolution**: Investigate and resolve customer complaints or issues promptly and professionally. Collaborate with other departments to ensure timely resolution and customer satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of our products or services to effectively assist customers. Provide product information, features, and benefits to aid customers in making informed purchasing decisions.
- **Documentation**: Maintain detailed and accurate records of customer interactions, transactions, and resolutions using CRM software. Document customer feedback and suggestions for continuous improvement.
- **Customer Education**: Educate customers on product usage, features, and troubleshooting techniques. Provide guidance on best practices to optimize their experience with our products or services.
- **Cross-Selling and Upselling**: Identify opportunities to promote additional products or services to customers based on their needs and preferences. Utilize persuasive techniques to increase sales and revenue.
- **Quality Assurance**: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service. Participate in ongoing training and development programs to enhance skills and knowledge.
- **Team Collaboration**: Collaborate with team members and other departments to share knowledge, coordinate activities, and achieve common goals. Foster a positive and supportive work environment.
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Customer Service
6 months ago
Doha, Qatar Driving Academy Full time**Job description**: ** MALE ONLY** - **Welcoming all customers with a smile.** - **Attract potential customers by answering service inquiries and provide** **information about other services.** - **Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** - **Open the customers file and help...
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Customer Service
6 months ago
Doha, Qatar Apt Resources Full time**CUSTOMER SERVICE**: **Job ID **:2338 **Location **:Doha - Qatar **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Customer Service / Telecalling AED 1,100.00 - 1,300.00 **Other Benefits **:Food+Accomodation+Transport+Water+Electricity **GCC Driving License **:No **Description: - Should have experience in Same Role. Detailed...
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Customer Service
6 months ago
Doha, Qatar CFO Consulting Full timeKey Responsibilities: - Respond to customer inquiries and provide information about our abaya products, pricing, and availability. - Assist customers in placing orders via either the website or out instagram page, tracking shipments, and processing returns or exchanges. - Use effective communication and persuasion skills to close sales and meet sales...
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Customer Service
3 months ago
Doha, Qatar Media Solutions Full timeNow Hiring - Customer Service (male) For Mega **Requirements**: - Based In Doha, Qatar. - Experience 5 years and more. - Fluent in English - Arabic. - Education Bachelor's degree. - Driving license is must - Working hours 9 hours, including an hour break License/Certification: - UAE Driving license (preferred)
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Customer Service Executive
6 months ago
Doha, Qatar Softje Full time**Job Overview**: **Responsibilities**: - Lead and manage the customer service team to ensure high performance and customer satisfaction. - Handle escalated customer inquiries and complaints in a professional and timely manner. - Develop and implement customer service policies and procedures. - Monitor and analyze customer service metrics to identify areas...
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Head of Customer Service
3 months ago
Doha, Qatar Al Rayes Laundry & Dry Cleaning Full time**Job description** **Head of Customer Service** - Lead and manage a team of customer service representatives, providing guidance, training, and support to ensure exceptional customer service delivery. - Monitor and analyze customer service metrics, such as response time, resolution rate, and customer satisfaction, to identify areas for improvement and...
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Arabic Customer Service
6 months ago
Doha, Qatar سري Full time**Customer Service** Job Location: Qatar Qualifications/Skills: Bachelor's degree or diploma in the same field. Min. 3 years of experience in Customer Service - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity...
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Customer Service Representative
6 months ago
Doha, Qatar Vistas Global Full timeWe are looking to hire a qualified Customer Service Representative to join our dynamic team. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our...
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Customer Service Representative
2 months ago
Doha, Qatar Ajwan Group Full time**Job Summary**: We are seeking a motivated and customer-focused individual to join our call center team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound customer calls, providing product and service information, resolving customer complaints, and ensuring customer...
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Telemarketing and Customer Service
4 months ago
Doha, Qatar Chic and Posh Beauty Lounge Full time**Telemarketing and Customer Service Employee** Job Title: Telemarketing and Customer Service Employee Reports to: CEO We are seeking a talented and experienced Telemarketing and Customer Service Employee **About Us**: Chic and Posh Beauty Lounge is a premier beauty salon with a commitment to exceptional customer service and empowering both our clients...
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Customer Service Executive
6 months ago
Doha, Qatar PayLater Full time3+ years of work experience in customer service - Verbal Communication: Clear and articulate verbal communication is crucial for conveying information and understanding customer needs. - Strong problem-solving skills to assess customer issues and find effective and efficient solutions. - Patience is essential, especially when dealing with frustrated or upset...
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Cashier Customer Service
3 weeks ago
Doha, Qatar The Play Attic Full time**Role Description** This is a full-time on-site role at The Play Attic in Doha, Qatar for a Cashier Customer Service position. As a Cashier Customer Service, you will be responsible for handling customer transactions, providing excellent customer service, and ensuring a positive customer experience. **Qualifications** - Excellent communication and...
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Customer Service Representative
4 weeks ago
Doha, Qatar Oneztech Full timeWe are hiring a Customer Service Representative to handle customer inquiries and provide excellent service across all interactions. **Responsibilities**: - Resolve issues and escalate complex cases as necessary. - Maintain records of customer interactions. - Ensure customer satisfaction and build relationships. **Qualifications**: - High school diploma...
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Customer Services Leader
3 months ago
Doha, Qatar Stantec Full time**Requisition Number**: 23227BR **Description**: We are seeking a dedicated Customer Services Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Customer Services Leader will report directly to the Program Director and will be responsible...
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Customer Service Representative
4 weeks ago
Doha, Qatar Target Trading & Contracting W.L.L Full time**Role Purpose** To provide excellent customer service and support to customers at a company's branch, including responding to inquiries, processing transactions, and resolving customer issues. **Main Responsibility** - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through...
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Associate Customer Service
3 months ago
Doha, Qatar QNB Full timeBusiness Unit: QNB - Qatar Division: Retail Banking Department: Retail Banking Country: Qatar Closing Date: 04-Mar-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries...
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Customer Service Incharge
6 months ago
Doha, Qatar NAFFCO Qatar Full timeImprove customer service experience. - Take ownership of customers issues and follow problems through to resolution - Develop service procedures, policies and standards. - Keep accurate records and document customer service actions and discussions. - Experience in the Construction Field. - Available in Qatar with NOC to join Immediately. - Holder of Qatar...
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Customer Service Lead
2 months ago
Doha, Qatar Parsons Full timeParsons is looking for an amazingly talented **Customer Service Lead **to join our team! The Customer Service Lead will be ensuring organization’s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant...
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Customer Service Specialist
3 months ago
Doha, Qatar C2HR LLP Full timeThis role is responsible in building positive and professional relationships with new and existing clients, internal and external stakeholders of the Academy, business contacts and concerned affiliates. Also required to work closely with Management in ensuring development of business strategies to sustain clients, determine new ideas/ plans to grow and...
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Customer Service Manager
8 months ago
Doha, Qatar PayLater Website Services Full time**Customer Engagement**: - Foster a positive and personalized customer experience to enhance satisfaction and loyalty. - **Issue Resolution**: - Address and resolve customer concerns, disputes, or issues related to BNPL transactions promptly and effectively. - Collaborate with internal teams, including finance and operations, to ensure timely resolution of...