Front Office Manager

2 weeks ago


Doha, Qatar SPHC Full time

**Join our extraordinary world**

**Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.**

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Front Office Manager with luxury and lifestyle brand hotel experiences to join our team in Doha.

Just a stone’s throw from the many favourite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

**Your Day to Day**

As a Front Office Manager you will be a key member of our dynamic Rooms Division team. This is an exciting opportunity for a motivated and dedicated individual to support in overseeing the daily operations of the front office, Spa & Recreation, and Housekeeping departments and ensure the highest levels of guest satisfaction.

Key Responsibilities:

- Manage the daily operations of the Rooms Division departments, including reception, guest services, concierge, housekeeping, and Spa & recreation
- Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail
- Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance
- Responsible with the development, implementation, and enforcement of policies and procedures.
- Handle guest complaints and concerns with a proactive and solution-oriented approach
- Coordinate with other departments to ensure seamless guest experiences and high operational standards
- Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing
- Train and mentor team members, promoting a culture of continuous improvement and exceptional service
- Manage shift scheduling and ensure the front office is adequately staffed at all times

**What We Need From You**

Ideally, you'll have some or all of the following competencies and experience we're looking for:

- Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity
- Strong leadership and team management skills with the ability to motivate and develop staff
- Excellent communication and interpersonal skills, with a customer-focused approach
- A proactive attitude and strong problem-solving abilities
- Ability to work under pressure and adapt to changing priorities
- Strong organizational skills with attention to detail
- Knowledge of hotel property management systems (PMS) and reservation systems
- Fluent in English (both spoken and written); additional languages are a plus
- Bachelor’s degree in Hospitality Management or a related field is preferred

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.



  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22171367 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23208983 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Management **JOB SUMMARY** Responsible for all front...


  • Doha, Qatar MINOR Hotels Full time

    You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22217602 **Job Category** Rooms & Guest Services Operations **Location** West Bay Doha Autograph Collection, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Administers front office functions and supervising...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22136576 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Administer the front office functions and supervising...


  • Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Doha, Qatar Tivoli Full time

    Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job...


  • Doha, Qatar Le Mirage Property Management Full time

    We are looking for an experienced Asst. Front Office Manager with Marriott Background. - Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) - Train, supervise and support office staff, including receptionists, Bellmen & Concierge - Schedule shifts - Ensure timely and accurate customer service -...


  • Doha, Baladīyat ad Dawḩah, Qatar Grand Hyatt Full time

    Job Description:We are looking for a highly motivated and organized individual to join our Front Office team as an Assistant Manager. The ideal candidate will have a proven track record of providing exceptional customer service and leading teams to achieve high levels of performance.Key Responsibilities:This role involves:Leading the Front Desk team to...


  • Doha, Baladīyat ad Dawḩah, Qatar Grand Hyatt Full time

    About the Role:We are seeking an experienced and organized individual to join our Front Office team as an Assistant Manager. The ideal candidate will have a proven track record of providing exceptional customer service and leading teams to achieve high levels of performance. As the Assistant Manager - Front Office, you will assist the Front Office Manager in...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22169362 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising...


  • Doha, Qatar RIXOS Full time

    **Front Office Manager** Under the general direction of the Hotel Manager and within the limits of established Rixos and Accor Hotel Policies and Procedures, you will oversee and direct the day to day operation of the Front Office Department and maintain the overall efficiency of the standards set. You will provide a personalized, courteous and punctual...


  • Doha, Qatar Candidzone Full time

    URGENTLY LOOKING FOR ASSISTANT FRONT OFFICE MANAGER - Female - Any nationality - 37 years old and below - At least 2 - 3 years of experience; - 4- 5 Star Hotel experience is a MUST - Must have a pleasing personality - Must be fluent in English - Work Location - Doha **Job Type**: Permanent Application Question(s): - Salary expectation? **Experience**: -...


  • Doha, Baladīyat ad Dawḩah, Qatar SupportFinity™ Full time

    SupportFinity is a hospitality company that focuses on delivering exceptional experiences for our guests. We are looking for an experienced Assistant Manager - Front Office to join our team.The RoleThe successful candidate will be responsible for assisting the Front Office Manager in managing the day-to-day operations of the Front Desk at the hotel. This...


  • Doha, Qatar RAFFLES Full time

    **THE ROLE** The Front Office Supervisor assists Director of Front Office in the management of the Front Office team. The Front Office Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest centric approach in service delivery, be a confident communicator, embody a spirit of team...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyatt Full time

    At Hyatt, we're driven by a single purpose: to care for our guests and colleagues so they can thrive. This mindset is woven into every aspect of our hospitality brand.We're looking for a skilled Team Leader to join our Front Office team at Andaz Doha. As a key member of our management team, you'll be responsible for ensuring seamless operations and...


  • Doha, Qatar Plaza Inn Hotel Full time

    Assisting the Operations Manager by ensuring a smooth running of the front office operations. - Trains his subordinates on the job, always motivates them, and sets a good example for them to follow. - Gives top priority to the hotel-privileged guests (regular, top producer, loyalty programs, etc..). - Updates same-day reservation data according to the...


  • Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22131074 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility include...

  • Front Office

    2 days ago


    Doha, Qatar Imperial holding Group Full time

    **Front Desk Representative job description.** A **Front Desk Representative** is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies. Contact / 0097470002520 0097470006852 0097470003616 Ability to...