Non Food Manager
2 months ago
**Job Summary**
The Non-Food Manager oversees the non-food departments of a supermarket, including household goods, personal care products, electronics, and other non-food items. This role involves inventory management, driving sales, team leadership, and ensuring the department operates efficiently to meet customer needs and business goals.
**Key Responsibilities**
**1. Department Operations Management**
- Oversee daily operations of the non-food sections, ensuring products are well-stocked, displayed, and organized.
- Implement merchandising strategies to attract customers and increase sales.
- Monitor and manage inventory levels to prevent overstocking or stockouts.
- Coordinate with suppliers for product replenishment and resolve delivery issues.
**2. Sales and Profitability**
- Set and achieve sales targets for the non-food categories.
- Analyze sales data to identify trends and opportunities for growth.
- Collaborate with marketing teams to implement promotions and special offers.
- Optimize pricing strategies to remain competitive while maintaining profitability.
**3. Staff Management**
- Recruit, train, and supervise non-food department staff.
- Develop staff schedules to ensure adequate coverage during peak hours.
- Conduct performance evaluations and provide constructive feedback.
- Motivate the team to deliver excellent customer service and meet sales goals.
**4. Customer Service**
- Ensure customers have a positive shopping experience in the non-food department.
- Address customer inquiries and complaints promptly and professionally.
- Stay informed about product features and specifications to assist customers effectively.
**5. Compliance and Safety**
- Ensure all products meet company quality standards and legal compliance.
- Maintain cleanliness and safety standards in the department.
- Ensure accurate pricing and labeling of products.
**6. Reporting and Analysis**
- Prepare and submit reports on sales performance, inventory status, and customer feedback.
- Identify and recommend opportunities for improvement in department operations.
- Collaborate with senior management to align departmental goals with store objectives.
**Key Requirements**
- **Education**: High school diploma or equivalent; a bachelor’s degree in Retail Management, Business Administration, or a related field is preferred.
- **Experience**: At least 2-3 years of experience in retail, preferably in a non-food category
- **Skills**:
- Strong organizational and multitasking abilities.
- Excellent leadership and communication skills.
- Proficiency in retail management systems and inventory software.
- Analytical skills to interpret sales data and trends.
**Key Performance Indicators (KPIs)**:
- Sales performance and target achievement for non-food items.
- Inventory turnover and accuracy.
- Customer satisfaction and feedback.
- Staff productivity and retention.
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