Restaurant Onboarding Associate
2 weeks ago
**Restaurant Onboarding Associate**
**Why Deliveroo?**
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
**Purpose of Job**:
You will demonstrate an unwavering commitment to service excellence, always improving the Deliveroo experience by removing sources of dissatisfaction and ensuring our partners leave your conversation satisfied.
**Main Responsibilities**:
- Restaurant training including installation of Deliveroo tablets at partner sites
- Proactively liaise with Restaurants, investigating and resolving restaurant issues in a timely manner
- Organize equipment needed at Restaurants
- Identify causes of operational issues as well as symptoms, diagnosis, and solutions
- Monitoring, reporting, and improving the operational performance of our Partners
- Collaborative problem solving with many different stakeholders in the business: Account management, Driver operations, Customer Service, etc
- Restaurant Operations Data Analysis & Reporting
- Liaising with the Operations team and drivers on live and past orders
- Documenting delayed orders or unusual occurrences and flagging with AMs
- Troubleshooting and Tech Replacements
**Requirements**:
- Strong analytical and problem-solving skills
- well-organized with excellent team-player qualities
- Strong interpersonal skills to build and maintain relationships
- Agile and highly adaptable to a fast-paced work environment
- Fluency in English is a must Arabic is an advantage
**Benefits and Diversity**
- Annual Holiday Leave
- Work visa
- Medical insurance
- Annual home flight tickets
- Free Deliveroo Plus - Free delivery and access to special offers
- Maternity & Paternity benefits
- End of year parties & regular social events
- An extremely fun team to work alongside
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around.
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