Current jobs related to Contact Center Representative - Doha - Lanco Engineering

  • Contact Center

    4 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: We are currently recruiting for Senior Operations Officer - Technology for Customer Contact Centre in Doha. **Your specific responsibilities include**: - Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT...

  • Quality and Training Officer

    3 months ago

    Doha, Qatar Qatar Airways Full time

    About the role Welcome to a world where ambitions fly high! Join our award-winning team of culturally-diverse professionals and take your career to new heights. We are looking for talented individuals, to be part of our team based at our office in Doha, Qatar. Join us as a Quality and Training Officer! Based in our regional office based in Doha, Qatar...

  • Analyst Project Management Contact Center

    4 months ago

    Doha, Qatar Hilton Full time

    You Have These Minimum Qualifications Two years of project management, agile, or business process experienceTwo years of experience working in a contact center environmentCommand of PowerPoint, Excel (can maintain complex spreadsheets), Project, and familiarity with process tools such as VISIO, with the ability to build compelling stories with data, text,...

  • Genesys Certified Contact Center Specialist

    4 months ago

    Doha, Qatar Origen Middle East Full time

    **Key Responsibilities**: **1) Contact Center Technology Expertise**: - Utilize your Genesys certifications and extensive experience to design, implement, and optimize advanced contact center solutions. - Deploy and configure Genesys Cloud CX (Pure Cloud), Genesys Pure Engage, and Genesys Pure Connect, ensuring seamless functionality and integration. -...

  • Call Center Agent

    3 months ago

    Doha, Qatar Vistas Global Full time

    As a Call Center Representative, you will be at the forefront of delivering exceptional customer service by handling calls related to our banking products and services. This pivotal role requires a dedicated individual with outstanding communication skills, a comprehensive understanding of our financial offerings, and a commitment to providing personalized...

  • Receptionist (Arabic Speaker)

    4 months ago

    Doha, Qatar Play Center Full time

    We are looking for a bilingual Receptionist (Arabic/ English) to manage our Front Desk and to perform a variety of administrative tasks and promote sales. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet...

  • IT Technical Delivery Manager

    3 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: We have embarked on an exciting digital transformation journey to leverage technology as a key business differentiator and a competitive advantage. We are redesigning and reinventing our business processes for sustainable digital future. We are experimenting with new technologies, techniques, and approaches to achieve our business...

  • Contact Center Officer

    4 months ago

    Doha, Qatar Qatar Airways Full time

    About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers. - Manage service level of all customer service...

  • Call Center Representative

    4 months ago

    Doha, Qatar Insight Global Full time

    Must Haves:• 2+ years of high volume (80+) call center experience, ideally includes some outbound call center experience• 1+ year remote work experience• No more than 3mo work gap since last role• Have been in past positions for 1+ years (do not want candidates who have been in consecutive short contracts)• Needs to be tech savvy:...

  • Contact Center Officer

    4 months ago

    Doha, Qatar Talent Pal Full time

    About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers. - Manage service level of all customer service...

  • Call Center Supervisor

    4 months ago

    Doha, Qatar Healthcare Services Group Full time

    **Key Responsibilities**: - **Supervise and Lead**: Directly manage and lead a team of customer service representatives, providing guidance, coaching, and support to ensure performance targets are met. - **Quality Assurance**: Monitor and evaluate calls for quality assurance, providing feedback and coaching to agents to enhance customer interactions. -...

  • Call Center Supervisor

    4 months ago

    Doha, Qatar Healthcare Services Group Full time

    **Key Responsibilities**: - **Supervise and Lead**: Directly manage and lead a team of customer service representatives, providing guidance, coaching, and support to ensure performance targets are met. - **Quality Assurance**: Monitor and evaluate calls for quality assurance, providing feedback and coaching to agents to enhance customer interactions. -...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time

    Key ResponsibilitiesWe are seeking a highly skilled and experienced Call Center Representative to join our team at Insight Global.Must-Haves:2+ years of high-volume call center experience, preferably with some outbound call center experience1+ year of remote work experienceNo more than 3 months of work gap since last roleHistory of staying in past positions...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time

    Key ResponsibilitiesWe are seeking a highly skilled and experienced Call Center Representative to join our team at Insight Global.Must-Have Qualifications:2+ years of high-volume call center experience, preferably with some outbound call center experience1+ year of remote work experienceNo more than 3 months of work gap since last roleHistory of staying in...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time

    Key ResponsibilitiesWe are seeking a highly skilled and experienced Call Center Representative to join our team at Insight Global.Must-Haves:2+ years of high-volume call center experience, preferably with some outbound call center experience1+ year of remote work experienceNo more than 3 months of work gap since last rolePrevious positions should have lasted...

  • Sales Representative

    4 months ago

    Doha, Qatar SMART Management Inc. Full time

    Star Group is looking of the Philippines Female sales Representative. interested applicants please share your CVS. Job Name: Philippines Female sales Representative Minimum 03 Years of Experience in Cosmetics/ Retail / Garments and Abaya Shop Presentable good communication in English Arabic Speaking will be an Advantage Secondment and Transfer the...

  • Senior Sales Representative

    4 months ago

    Doha, Qatar Pioneers Training Center Full time

    We are seeking a dynamic Outdoor Senior Sales Representative to join our significant team. As a key player in our sales force, you will be responsible for cultivating relationships, closing deals, and representing our brand with delicacy and professionalism. **Responsibilities**: - Engage in outdoor sales activities to promote our products and services. -...

  • Medical Representative

    3 months ago

    Doha, Qatar Pharma Medical Full time

    As a medical sales representative, you'll need to: - arrange appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments - make presentations to doctors, practice staff and nurses in pharmacists in the retail sector - organise conferences for doctors and other medical staff - build and maintain positive...

  • Telesales Representative

    4 months ago

    Doha, Qatar AL FAL TRADING W.L.L Full time

    description: A Company is looking for an enthusiastic **Telesales Representative** (arabic and english speaker) to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. **Responsibilities**: Contact customers to inform them about our services Answer...

  • Telesales Representative

    4 months ago

    Doha, Qatar AL FAL TRADING W.L.L Full time

    description: A Company is looking for **Telesales Representative** (arabic and english speaker) who works from home to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. **Responsibilities**: Contact customers to inform them about our services Answer...

Contact Center Representative

4 months ago

Doha, Qatar Lanco Engineering Full time

**Job Summary**:
The role holder ensures effective customer service at Kahramaa branches, handling walk-in inquiries, addressing complaints, and resolving issues.

**Responsibilities**:

- Handle all customer inquiries and complaints at Kahramaa branches.
- Provide information on Kahramaa services, register complaints, and resolve queries.
- Track and resolve customer service issues according to Kahramaa’s guidelines, escalating as needed.
- Maintain records of customer interactions, including queries, complaints, and resolutions.
- Coordinate with other departments on outstanding customer transactions.
- Issue invoices, collect fees, and record payments in the system for service connections.
- Contact customers to respond to inquiries or inform them about inspection results for electrical/water repairs.
- Follow up on delayed customer payments and coordinate for reconnections, meter installations, disconnections, and readings.
- Share information about new Kahramaa products or services with customers.
- Inform customers about documentation requirements.
- Adhere to Kahramaa’s customer service policies and procedures.
- Refer unresolved issues to the appropriate departments for further investigation.
- Contact external customers when necessary.
- Perform other duties as assigned by the unit supervisor.
- Change work location or shift as directed by the supervisor or head of section.
- Collaborate with the Quality Assurance section to maintain ISO/Risk Management/ISMS certification.
- Ensure compliance with Kahramaa’s health and safety regulations.
- Prepare documentation and reports on customer interactions for future reference.

**Knowledge, Skills & Experience**
- 5 years of experience in customer service.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Strong people skills.
- Excellent phone etiquette.
- Written and Spoken Both English and Arabic is a privilege.

**Job Types**: Temporary, Contract
Contract length: 6 months

Application Question(s):

- Will you be able to join immediately?
- Do you have minimum 5 years work experience in Customer Service?

**Language**:

- English (required)
- Arabic (preferred)

Application Deadline: 20/06/2024