Genesys Certified Contact Center Specialist

7 months ago

Doha, Qatar Origen Middle East Full time

**Key Responsibilities**:
**1) Contact Center Technology Expertise**:

- Utilize your Genesys certifications and extensive experience to design, implement, and optimize advanced contact center solutions.
- Deploy and configure Genesys Cloud CX (Pure Cloud), Genesys Pure Engage, and Genesys Pure Connect, ensuring seamless functionality and integration.
- Architect contact center solutions to meet the unique needs of clients, integrating Genesys Web Services (GWS), Genesys Mobile Services (GMS), and other relevant components.

**2) Solution Design and Implementation**:

- Translate complex business requirements into effective and innovative contact center solutions, leveraging your comprehensive understanding of Genesys technologies.
- Lead the scripting, configuration, and deployment of Genesys Cloud CX Outbound, Genesys eServices, and Genesys Routing Design for optimal customer engagement.

**3) Technical Support and Troubleshooting**:

- Provide advanced technical support to address intricate issues, ensuring high performance and mínimal downtime for contact center operations.
- Troubleshoot and optimize Genesys Voice Platform (GVP) 8.5, SIP, MCP, Genesys Framework 8.1 and 8.5, and Genesys TServers 8.1 to maintain system integrity.

**4) Data Management and Reporting**:

- Utilize your expertise in Genesys 8 Reporting and Genesys Quality Management 8.1.515 to 8.1.655 to generate insightful historical and real-time reports, contributing to data-driven decision-making.

**5) Advanced Integrations and Upgrades**:

- Lead complex integration projects, including Altasian Bitbucket Server (Stash) deployment, Atlassian Jira Server deployment, and integration with Stash for streamlined development workflows.
- Manage upgrades and migrations, such as Genesys Interaction Recording 8.5.502 (Speech Miner Upgrade) and Genesys Quality Manager to Genesys Interaction Recording Data Migration.

**6) Containerization and DevOps**:
**7) Operating Systems and Database Management**:

- Utilize your proficiency in Windows and Linux operating systems, including CentOS, Ubuntu, RHEL, and Windows Server, for robust system administration.
- Leverage your database management skills in SQL Server, Oracle, and Cassandra for data storage and retrieval.

**8) Tools and Additional Skills**:

- Utilize tools such as CME, SCI, IRD, CCPulse+, GA, GAX, Microstrategy, Speechminer, Splunk, and router configuration tools for comprehensive Genesys solution management.
- Collaborate with cross-functional teams to integrate Genesys solutions with different web servers, SBCs, gateways, and virtualization platforms.

**Qualifications**:

- Genesys Certified Professional with a proven track record of expertise in various Genesys platforms and technologies.
- Minimum of 5 years of hands-on experience working with Genesys Cloud CX (Pure Cloud), Genesys Pure Engage, Genesys Pure Connect, and related components.
- Comprehensive understanding of Genesys Voice Platform (GVP) 8.5, SIP, MCP, Genesys Framework 8.1 and 8.5, and Genesys TServers 8.1.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Proficiency in containerization technologies, including Docker, Docker Compose, Portainer, Kong, and Kubernetes.
- Expertise in Windows and Linux operating systems, including CentOS, Ubuntu, RHEL, and Windows Server.
- Database management skills in SQL Server, Oracle, and Cassandra for efficient data storage and retrieval.
- Outstanding communication skills, both written and verbal, for effective technical communication.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Professional development opportunities to further enhance your Genesys certifications and technical skills.
- Collaborative and innovative work environment within an MSP, focused on delivering exceptional customer experiences.

**Qualifications and Technical Skills**:
**Software**:

- Genesys Cloud CX Deployment
- Genesys Cloud CX Architect
- Genesys Cloud CX Scripting
- Genesys Cloud CX WFM (Workforce Management)
- Genesys Cloud CX QM (Quality Management)
- Genesys Cloud CX Outbound
- Genesys eServices
- Genesys Pure Cloud
- Genesys Routing Design
- Genesys Web Services (GWS)
- Genesys Mobile Services (GMS)
- Interaction Concentrator
- CC Pulse (Contact Center Pulse)
- GVP 8.5 (Genesys Voice Platform)
- SIP, MCP (Media Control Platform)
- Genesys Framework 8.1 and 8.5
- Genesys Voice Platform 8.5
- Genesys TServers 8.1
- Genesys 8 Reporting
- Genesys Quality Management 8.1.515 to 8.1.655
- Genesys Interaction Recording GIR (Implementation)
- Genesys CIM (Customer Interaction Management) Troubleshooting
- Genesys One 8.1.200.07 (Business Object Enterprise)
- Genesys Reporting (CCPULSE) Historical and Real-Time
- Atlassian Bitbucket Server (Stash) Deployment
- Atlassian Jira Server Deployment and Integration with Stash
- Free Switch and Asterisk Deployment
- Genesys Interaction Recording 8.5.502 (Speech Miner Upgrade)
- Genesys Quality Man

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