Contact Center Officer

About the role Welcome to a world where ambitions fly high! Join our award-winning team of culturally-diverse professionals and take your career to new heights. We are looking for talented individuals, to be part of our team based at our office in Doha, Qatar. Join us as a Quality and Training Officer! Based in our regional office based in Doha, Qatar...

**About the role**: We are currently recruiting for Senior Operations Officer - Technology for Customer Contact Centre in Doha. **Your specific responsibilities include**: - Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT...

About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers. - Manage service level of all customer service...

You Have These Minimum Qualifications Two years of project management, agile, or business process experienceTwo years of experience working in a contact center environmentCommand of PowerPoint, Excel (can maintain complex spreadsheets), Project, and familiarity with process tools such as VISIO, with the ability to build compelling stories with data, text,...

**Key Responsibilities**: **1) Contact Center Technology Expertise**: - Utilize your Genesys certifications and extensive experience to design, implement, and optimize advanced contact center solutions. - Deploy and configure Genesys Cloud CX (Pure Cloud), Genesys Pure Engage, and Genesys Pure Connect, ensuring seamless functionality and integration. -...

**About the role**: We have embarked on an exciting digital transformation journey to leverage technology as a key business differentiator and a competitive advantage. We are redesigning and reinventing our business processes for sustainable digital future. We are experimenting with new technologies, techniques, and approaches to achieve our business...

We are looking for a bilingual Receptionist (Arabic/ English) to manage our Front Desk and to perform a variety of administrative tasks and promote sales. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet...

Elite Medical Center 1. Marketing & Media Officer - Preferably in Qatar with transferrable visa(NOC available) - Must have Graphic designer skills and video ( film ) maker - Preferably with Marketing skills and social media expertise - Arabic Speaker is an advantage The salary will be discussed during the interview. Application Question(s): - Do you have...

Elite Medical Center 1. Marketing & Media Officer - Preferably in Qatar with transferrable visa(NOC available) - Must have Graphic designer skills and video ( film ) maker - Preferably with Marketing skills and social media expertise - Arabic Speaker is an advantage The salary will be discussed during the interview.

We are seeking a highly organized and detail-oriented Office Manager to join our team at Mind Center for Special Needs. As the Office Manager, you will play a crucial role in overseeing and coordinating daily administrative activities to ensure the smooth functioning of our office. **Responsibilities**: - Manage and coordinate office operations, including...

**Tadawi Medical Center Doha, Qatar** **About the Company**: Tadawi Medical Center, TMC, is a leading Health Care organization that provided a wide range of quality medical services to nourish customer wellness. TMC is the extensive destination for all health and beauty requirements, offering a dedicated team of specialized doctors, practitioners, caring...

As a Call Center Representative, you will be at the forefront of delivering exceptional customer service by handling calls related to our banking products and services. This pivotal role requires a dedicated individual with outstanding communication skills, a comprehensive understanding of our financial offerings, and a commitment to providing personalized...

Qualifications: - **Bachelor's Degree in any course**: - **Has 3 years of experience in Call Center industry, with at least 1 year experience in Qatar preferably in Facility Management industry**: - Strong knowledge of operating CAFM system - Experience with a wide range of computer programs including Microsoft Office. - Good understanding of technical...

Important **Please fill in the QNB Relatives Declaration Form before proceeding with your Online Application**: **Click Here to Download Relatives Form** Step 1: Click the link above, Download the file, fill and sign the QNB - Employment Application Form & Relatives Degree Declaration Form **Important Note**: Please write "**N/A**" or "**None**" or...

**About the role**: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Supervisor (Arabic Speaker ) to join our team and play a pivotal role in providing outstanding service to our valued customers. - Handle calls and complaints...

**Tadawi Medical Center Doha, Qatar** **About the Company**: Tadawi Medical Center, TMC, is a leading Health Care organization that provided a wide range of quality medical services to nourish customer wellness. TMC is the extensive destination for all health and beauty requirements, offering a dedicated team of specialized doctors, practitioners, caring...

Shall be responsible for answering the queries of the customers in case of maintenance calls. - With minimum of 3 years of work experience as an Administrative Assistant and Maintenance Coordinator is an advantage. - Provide information, handle complaints, satisfy customer and maintain good image for the company. - Answer inbound calls as well as assist...

Job Title: Butler Command Center SupervisorAs a key member of the hotel team, the Butler Command Center Supervisor plays a vital role in ensuring seamless guest experiences. This role requires strong leadership and communication skills to oversee the operations of the Butler Command Center, ensuring all guest requests and communications are handled promptly...

**About the role**: We are currently recruiting for Content Management Officer for Customer Contact Centre in Doha. As a Content Management Officer, you will be responsible for the maintenance and the day to day support of preparing and publishing content to the Contact Center Knowledge base build on Sharepoint. In additional to writing, you will be editing...

**Requirements**: - Minimum of 5 years' experience in Call Center Industry (with or without GCC) - Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details - Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line...