Contact Center Officer

About The RoleWe are currently recruiting for Senior Operations Officer – Technology for Customer Contact Centre in Doha.As Senior Operations Officer, you will be responsible for supporting the implementation, administration and management of integrated global Contact Center software applications. You will be responsible for the implementation of...

About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers.Responsibilities:Manage service level of all...

**We are looking to hire a qualified Contact Center Agent to join our dynamic team.** - Be responsible for managing all operational aspects of team members involved in the delivery of front-end or contact center customer service, including customer service agents & work schedules. - Take ownership for resolving customer inquiries and complaints promptly and...

We are looking to hire qualified **Contact Center Agents** who can join our dynamic team. - Manage large amounts of calls in a timely manner. - Identify customers’ needs, clarify information and provide solutions and/or alternatives. - Document all call information according to standard operating procedures. - Maintain and improve quality results by...

About the role: We are currently recruiting for Senior Operations Officer - Technology for Customer Contact Centre in Doha. **Your specific responsibilities include**: - Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT software for...

Malomatia Contact Center seeks a highly skilled Business Excellence Specialist to drive operational efficiency, quality, and continuous improvement within the contact center environment.About Malomatia:At malomatia, we strive to deliver exceptional customer experiences through our innovative contact center solutions. As a key member of our team, you will...

OverviewThe Senior Solution Consultant - Presales plays a pivotal role in driving revenue growth and delivering exceptional customer experiences. Reporting to the Head of Sales, this position is responsible for engaging with potential clients, understanding their business needs, and designing tailored solutions to address their contact center...

Purpose: Highly Qualified & experienced leader to perform remarkable service delivery of telco Contact CentreContext: Working closely with the customer in terms of service delivery, maintaining customer relation, resolving gaps in BAU operations.Role Accountabilities:Developing and improving customer interaction and voice response systems; designing user...

**Key Responsibilities**: **1) Contact Center Technology Expertise**: - Utilize your Genesys certifications and extensive experience to design, implement, and optimize advanced contact center solutions. - Deploy and configure Genesys Cloud CX (Pure Cloud), Genesys Pure Engage, and Genesys Pure Connect, ensuring seamless functionality and integration. -...

**We are looking to hire a contact center agent to our dynamic team,** - Call and inform patient’s clinic appointment schedule, answering questions, and providing information. - Maintain good communication skill in the clinical area. - Maintain professional relationship with the team and engaging in self-development activities by attending various training...

We are looking for a bilingual Receptionist (Arabic/ English) to manage our Front Desk and to perform a variety of administrative tasks and promote sales. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet...

Our medical center is seeking a skilled receptionist to join our team. If you have effective communication skills and the ability to handle patients and visitors with professionalism and kindness, we invite you to apply. Job Responsibilities: - Greet patients and visitors and direct them to the appropriate departments. - Answer phone calls and provide...

We are looking for a bilingual Receptionist (Arabic/ English) to manage our Front Desk and to perform a variety of administrative tasks and promote sales. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet...

**Job Summary** As a Document controller / Call Center executive you will be responsible for maintaining accurate records of company documentation. Prime responsibility will be to contact customers & take their appointments for our technical team, inform the same to client Office and update the ERP with fixed schedules. Liaising between clients/consultants'...

**Experience: 8+ years**: Experience : Minimum 8 years relevant experience in which minimum 2 years in a lead role managing teams. Ability to commute/relocate: - Doha: Reliably commute or planning to relocate before starting work (required) **Experience**: - Manual Testing: 8 years (required) - Contact center Domain: 8 years (required)

About the RoleWe are seeking a motivated Customer Service Representative to join our team and provide outstanding service to our valued customers.Key Responsibilities:Manage service level of all customer service aspects of the HIA Customer Contact Centre and Lost Property Office.Conduct complaint investigations followed by recommendations and/or...

About the RoleThe Contact Center Management Role is responsible for overseeing the daily operations of our call center, ensuring that customers receive timely and effective support. This involves developing and implementing strategies to improve customer service, manage customer relationships, and drive customer loyalty.In this role, you will lead a team of...

Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service. Essential Duties & Responsibilities by Dimensions **A. Shareholder & Financial**: - Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average...

HUB BUSINESS CENTER Job Description:We are seeking a Business Operations Coordinator to join our team. In this role, you will be responsible for providing administrative support to our management team, ensuring the smooth operation of the office, and delivering exceptional customer service.Key Responsibilities:Maintain a well-organized and secure office...

**About the role**: As Technology Services Lead Engineer - Data Center, you will help us achieve the following: - Datacenter activities include walk-through of the computer centers, coordination of computer room work by vendors, support system administrators, backup/recovery, and maintain tape library, call lists, and contacts. - Ability to rack and stack...