Head of E-channels

1 day ago

Doha, Qatar Qatar National Bank Full time

Role Summary

The incumbent is primarily responsible for managing and overseeing the E-Business related projects and development team and ensuring that development and re-engineering of existing and new IT systems and products are ongoing. The incumbent will also help select the best development platform and ensure that user requirements are provided for by the latest and most effective tools available in the IT market.

Experience

Provide the comprehensive and cost effective solutions to internal and external E-Business and e-channels user requirements.

Coordinate with the Head of Application Development for transactions concerning E-Business that would impact other systems like core banking.

Meet with internal E-Business users to understand and document their requirements prior to providing suitable solutions.

Build and maintain strong and effective relationship with all other related departments, units and vendors to achieve the Group’s goals/ objectives.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Manage the team sources and manage the work flow within in order to ensure timely and quality delivery of products.

Implement development lifecycle strategies, policies, standards and guidelines for planning & design, selection, development and ongoing maintenance of systems.

Meet user requirements in order to ensure satisfaction and delivery in a timely manner.

Ensure proper implementation of strategies, policies, standards and guidelines for E-Business and e-collaboration and control the development team or vendors to deliver the objectives within the limited resources, time and budget.

Monitor and recommend solutions to cater for the E-Business user requirements and provide the most adequate systems to resolve these requirement needs.

Ensure the provision of new solutions and MIS reports to the users in order to facilitate a more user friendly environment.

Ensure coordination of the build of the operations end of the Group’s website and that it is kept running to the best standards and performance.

Lead the preparation and maintenance of documentation and standards for the different activities and systems user guides as per the overall documentation policy.

Ensure that design and development standards are integrated with the Group’s governance framework.

Ensure compliance and adherence to existing standards and policies in regards to IT security, internet and VPN security, BCP and disaster recovery.

Carry out E-Business requirements as directly assigned by the Head of Application Development and in accordance with the overall business plan.

Promote the use of online collaboration and work flow tools to reduce reliance on paper based TXNs.

Abide by the Policies and Procedures developed for maintaining the Information Security for the Data Centre Operations and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.

Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems.

Possess knowledge of systems architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes. Perform careful analysis to ensure changes are in congruence with the Group’s long term planning and approved strategy.

Initiate regular meetings which aim to add value by discussing progress, problems, and any other issues of concern.

Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.

**Qualifications**:
University graduate (Computer Science or related degree) with at least 10 years experience in financial services with a specialization in the management of systems design, analysis, development and maintenance.

Specific courses in IT security Architecture for web and e-channels.

Training courses and certification in systems technology, web management and banking.

Required Special Skills

Self-driven with well-developed motivational and team-building skills.

Strong programming skills in development tools and languages.

Excellent oral and written communication skills in English and Arabic (preferable).

Effective leadership and management skills.

Strong analytical, problem solving, and decision-making skills.

Project management skills.

Strong documentation skills.

Good interpersonal skills.

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