Guest Services Director

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

We are seeking a highly skilled and experienced Night Manager to join our Front Office and Guest Services team at lxbfYeaa. The successful candidate will be responsible for leading a team of front desk staff, ensuring seamless guest check-in and check-out processes, and providing exceptional customer service.

Accountabilities
  1. The Night Manager will be responsible for directing hotel operations, including guest check-in and check-out processes, while ensuring compliance with company policies and procedures.
  2. They will develop and implement strategies to maximize hotel revenue, focusing on effective room inventory management, group blocking, and package sales.
  3. The Night Manager will be accountable for training and developing direct subordinates to ensure efficient front office operations and achieve excellent guest satisfaction scores.
  4. They will handle customer complaints and issues arising during the night, escalating concerns to senior management as required.
  5. The ideal candidate will provide exceptional service to VIP guests, establishing strong relationships and delivering personalized support throughout their stay.
  6. During peak periods, the Night Manager will manage overbooking situations professionally and diplomatically to minimize guest dissatisfaction.
  7. They will conduct regular hotel patrols to ensure cleanliness, safety, and orderliness, reporting any maintenance or operational issues to the appropriate teams.
  8. They will maintain accurate records of guest feedback, complaints, and incidents, using this information to inform process improvements and enhance the guest experience.

In addition to a competitive salary and benefits package, you will enjoy opportunities for career growth and development, working with a talented and dedicated team, and contributing to the success of a reputable hospitality brand.



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