Customer Service Head Position Available

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Overview:

We are seeking a highly skilled Banking Operations Specialist to join our team.

The successful candidate will be responsible for managing and training a team of tellers to deliver cash-related services to customers efficiently and effectively.

This is a fantastic opportunity to work with a leading bank in the Middle East and Africa region.


Responsibilities:
  1. Team Leadership: Lead and motivate a team of tellers to deliver exceptional customer service.
  2. Transaction Management: Efficiently manage branch cash and other teller-related transactions to meet pre-approved branch targets.
  3. Control Measures: Establish and maintain adequate controls to prevent cash shortages or misappropriations.
  4. Customer Satisfaction: Ensure customer satisfaction and resolve complaints promptly and effectively.
  5. Information Sharing: Provide accurate information to external and internal auditors and the Compliance function when required.
  6. Relationship Building: Develop strong relationships with related units to achieve Group objectives.
  7. Load Balancing: Manage counter loads to minimize customer waiting periods.
  8. Teller Supervision: Oversee all transactions processed within the teller area and maintain safe custody of cash/valuables.
  9. Transaction Processing: Ensure tellers process transactions according to approved policies/procedures and regulatory guidelines.
  10. Authorization: Authorize transactions exceeding individual tellers' authority but within delegated limits.
  11. Liaison Role: Coordinate with personnel responsible for transporting cash to/from the central vault to ensure timely availability while minimizing excess cash holdings.
  12. Reporting and Resolution: Review teller end-of-day reports against source documents for accuracy and completeness.
  13. Cash Verification: Conduct cash counts in the vault against documentary records and resolve any discrepancies.
  14. Clearing and Remittances: Forward clearing items and remittance requests to the concerned department/unit without delay.
  15. Opportunity Identification: Identify opportunities to cross-sell products/services offered to customers.
  16. Staff Development: Participate in staff rotation and development when necessary.
  17. Security Management: Monitor and review branch security procedures, controlling access to the vault.

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