Customer Service Representative

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time
About the Role

We are seeking a highly skilled and experienced professional to join our Loyalty team as a Senior Member Service Agent.

As a key member of our team, you will be responsible for delivering exceptional service to Privilege Club members, providing them with clear and accurate membership information, answering questions and queries clearly, and delivering a professional and efficient service.

The role involves making award bookings and issuing tickets for members, providing an efficient and one-stop solution. You will also assist members with their account information, ensuring issues are resolved in one visit to avoid inconvenience, escalation, and complaints.

You will be responsible for processing all QRPC related queries from members in a timely, professional, and efficient way to ensure Member satisfaction. Additionally, you will support all other QRPC related activities from head office and ensure escalations are timely channeled to the Supervisor.

We are looking for a candidate who possesses excellent communication and problem-solving skills, initiative, multi-tasking skills, and the ability to work independently. Relevant vocational, tertiary or trade qualification, minimum 2-3 years of Customer Service experience, and professional knowledge of Arabic, written and spoken is a must.

Key Responsibilities:

  • Provide Privilege Club members with clear and accurate membership information, answering questions and queries clearly, delivering a professional and efficient service.
  • Make award bookings and issue tickets for members, providing an efficient and one-stop solution.
  • Assist members with their account information, ensuring issues are resolved in one visit to avoid inconvenience, escalation, and complaints.
  • Process all QRPC related queries from members in a timely, professional, and efficient way to ensure Member satisfaction.
  • Support all other QRPC related activities from head office and ensure escalations are timely channeled to the Supervisor.

Requirements:

  • Relevant vocational, tertiary or trade qualification.
  • Minimum 2-3 years of Customer Service experience.
  • Professional knowledge of Arabic, written and spoken is a must.
  • Excellent communication and problem-solving skills.
  • Initiative, multi-tasking skills, and the ability to work independently.


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