Representative - Customer Relations Specialist
2 days ago
We are seeking a highly motivated Customer Service Representative to join our Adecco Careers team. In this position, you will work closely with customers, addressing their concerns and providing solutions to ensure their satisfaction.
Key Responsibilities:
• Draft contracts and reports as requested by management.
• Maintain accurate records, complaints, contracts, and databases according to company standards.
• Participate in solving customer-related issues and problems.
• Prepare sheets and documents associated with contractual packages, such as master sheets and billing sheets.
• Capture and update customer information in databases and logs.
• Prepare reports on department activities as requested by the CS Coordinator or CS Manager.
• Meet with customers face-to-face to advise on contracts and ICSAs, involving the CS Coordinator when necessary.
• Participate in the signing process of ICSAs between the company, developer, and customer, addressing any issues that arise.
• Follow up with customers regarding contractual package readiness and ICSA signing requirements.
• Ensure timely completion of owners' units sheets, including verification of unit loads and entering meter serial numbers.
• Generate clearance certificates as needed and forward them to the Customer Services Manager for endorsement.
Requirements:
• Bachelor's Degree or Diploma
• Professional certification from relevant institutions (an advantage)
• Up to 2 years of relevant experience
• Background in customer relationships within a similar field
• Attention to detail
• Knowledgeable about MS Office and related software
Career Advancement Opportunities:
This role offers opportunities for professional growth and development, making it an ideal choice for those looking to advance their careers.
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