Front Desk Representative
2 months ago
As a Front Desk Agent at Kempinski Hotels, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. Your key responsibilities will include:
Key Responsibilities- Check in arriving guests and check out departing guests in a friendly and caring manner, adhering to Kempinski and Leading Quality Assurance (LQA) standards.
- Ensure LQA results are above 85%.
- Register guests, assign rooms, and accommodate special requests whenever possible.
- Use suggestive selling techniques to promote hotel services and verify guest payment methods.
- Process guest check-out procedures, receive payment, and settle guest accounts.
- Handle front office cashiers' transactions, exchange foreign currency, and balance cash floats.
- Answer guest requests and questions in a friendly and caring manner, providing information and taking appropriate actions.
- Coordinate room status updates with the housekeeping department and maintain product and service knowledge.
- Possess a working knowledge of room reservation procedures and maintain a neat working area.
What We Offer
As a Front Desk Agent, you will have the opportunity to work in a dynamic and customer-focused environment, providing exceptional service to our guests. You will be part of a team that is dedicated to delivering memorable experiences and exceeding guest expectations.
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Front Desk Representative
2 months ago
Al Wakrah, Al Wakrah, Qatar Kempinski Hotels Full timeJob SummaryAs a Front Desk Agent at Kempinski Hotels, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. Your key responsibilities will include:Key ResponsibilitiesCheck in arriving guests and check out departing guests in a friendly and caring manner, adhering to Kempinski and...
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Front Desk Representative
2 months ago
Al Wakrah, Al Wakrah, Qatar Kempinski Hotels Full timeJob SummaryAs a Front Desk Agent at Kempinski Hotels, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. Your key responsibilities will include:Key ResponsibilitiesCheck in arriving guests and check out departing guests in a friendly and caring manner, adhering to Kempinski and...
-
Front Desk Representative
2 months ago
Al Wakrah, Al Wakrah, Qatar Kempinski Hotels Full timeJob SummaryAs a Front Desk Agent at Kempinski Hotels, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. Your key responsibilities will include:Key Responsibilities:Check in arriving guests and check out departing guests in a friendly and caring manner, adhering to Kempinski and...
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Front Desk Representative
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Al Wakrah, Al Wakrah, Qatar Kempinski Hotels Full timeJob SummaryAs a Front Desk Agent at Kempinski Hotels, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. Your key responsibilities will include:Key ResponsibilitiesCheck in arriving guests and check out departing guests in a friendly and caring manner, adhering to Kempinski and...
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