Front Desk Representative

2 weeks ago


Al Wakrah, Al Wakrah, Qatar Kempinski Hotels Full time
Job Summary

As a Front Desk Agent at Kempinski Hotels, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. Your key responsibilities will include:

Key Responsibilities
  • Check in arriving guests and check out departing guests in a friendly and caring manner, adhering to Kempinski and Leading Quality Assurance (LQA) standards.
  • Ensure LQA results are above 85%.
  • Register guests, assign rooms, and accommodate special requests whenever possible.
  • Use suggestive selling techniques to promote hotel services and verify guest payment methods.
  • Process guest check-out procedures, receive payment, and settle guest accounts.
  • Handle front office cashiers' transactions, exchange foreign currency, and balance cash floats.
  • Answer guest requests and questions in a friendly and caring manner, providing information and taking appropriate actions.
  • Coordinate room status updates with the housekeeping department and maintain product and service knowledge.
  • Maintain the neatness of your working area.
Requirements

To be successful in this role, you will possess:

  • A working knowledge of room reservation procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and maintain a high level of professionalism.


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