Front Desk Representative

3 weeks ago


Al Wakrah, Al Wakrah, Qatar Kempinski Hotels Full time
Job Summary
As a Front Desk Agent at Kempinski Hotels, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. Your key responsibilities will include:

Key Responsibilities
  • Check in arriving guests and check out departing guests in a friendly and caring manner, adhering to Kempinski and Leading Quality Assurance (LQA) standards.
  • Ensure LQA results are above 85%.
  • Register guests, assign rooms, and accommodate special requests whenever possible.
  • Use suggestive selling techniques to promote hotel services and verify guest payment methods.
  • Process guest check-out procedures, receive payment, and settle guest accounts.
  • Handle front office cashiers' transactions, exchange foreign currency, and balance cash floats.

Additional Responsibilities
  • Answer guest requests and questions in a friendly and caring manner, providing information and taking appropriate actions.
  • Coordinate room status updates with the housekeeping department.
  • Keep informed of product and service knowledge, as well as hotel daily and meeting activities.
  • Maintain a working knowledge of room reservation procedures.
  • Ensure the neatness of your working area.

Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of hotel operations and procedures.
  • Basic math skills and attention to detail.

This is an exciting opportunity to join our team and provide exceptional service to our guests. If you are a customer-focused individual with a passion for delivering memorable experiences, we encourage you to apply.



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