IT Service Delivery Coordinator

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About The Opportunity

This is an exciting opportunity to join our IT Service Management team as a senior professional, focusing on delivering exceptional service quality and driving business growth through innovative IT solutions.

Accountabilities

  1. Lead and manage the deployment, configuration, and optimization of tools within the ITSM portfolio to ensure optimal performance and reliability.
  2. Provide expert technical guidance to the team, ensuring seamless support for Kubernetes-based application environments.
  3. Collaborate with the ITSM team to design, implement, and refine workflows, approval mechanisms, and notification systems aligned with evolving business needs.
  4. Evaluate and implement system upgrades, ensuring alignment with internal standards and regulatory requirements.
  5. Develop and maintain a centralized repository of Configuration Items (CIs), which are fundamental to delivering high-quality IT services.
  6. Build and maintain close relationships with stakeholders to preserve data accuracy and consistency across CI attributes, naming conventions, classes, data sources, and relationships.
  7. Contribute to the development of a comprehensive CMDB strategy, incorporating knowledge management principles, best practices, and industry trends.
  8. Create and disseminate actionable reports to inform strategic decision-making and drive business outcomes.
  9. Facilitate seamless integration between CMDB and other interconnected systems, ensuring streamlined data exchange.
  10. Investigate and resolve complex technical issues affecting ITSM applications, encompassing aspects like application uptime, process efficiency, and end-user experience.
  11. Forge and maintain strategic partnerships with vendors to secure innovative solutions, cutting-edge technologies, and industry-leading best practices.
  12. Foster a culture of innovation, collaboration, and continuous learning to drive excellence and stay ahead of the competition.


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