Front Office Team Supervisor
4 weeks ago
Job Title: Team Leader- Front Office
Job Summary:
We are seeking a highly skilled and experienced Team Leader to join our Front Office team at Accor. As a Team Leader, you will be responsible for supervising the overall functioning of the Reception, ensuring an efficient and effective operation.
Key Responsibilities:
- Supervise and coordinate the daily activities of the Reception team to ensure seamless service delivery.
- Ensure that all tasks are performed to the highest standards, including daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
- Maintain high standards of customer service at the Reception, exceeding customer expectations consistently.
- Ensure that the team attends all training courses offered by the Management to enhance their skills and knowledge.
Requirements:
- Proven experience in a similar role, preferably in the hospitality industry.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and conflict resolution skills.
What We Offer:
As a Team Leader at Accor, you will have the opportunity to work with a dynamic and supportive team, receive comprehensive training and development, and enjoy a competitive salary and benefits package.
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