Delivery Experience Manager
2 weeks ago
Our team is dedicated to delivering exceptional customer experiences through innovative logistics solutions. As a key member of our operations team, you will work closely with stakeholders to achieve targets and goals, driving growth and innovation in on-demand delivery.
Key Responsibilities:
- Coordinate with drivers, suppliers, and other stakeholders to ensure timely and efficient delivery.
- Monitor and analyze data to optimize logistics operations, identifying areas for improvement.
- Develop and implement process improvements, enhancing overall efficiency and customer satisfaction.
- Collaborate with cross-functional teams to drive innovation and growth in on-demand delivery.
Requirements:
- Bachelor's degree in Logistics or a related field.
- Previous experience in the food or tech industry is highly preferred.
- Excellent people management skills, having managed a larger group of people effectively.
- Strong communication skills, both written and verbal, with fluency in English and Arabic; Urdu is a plus.
- Ability to analyze data and create comprehensive reports, driving informed decision-making.
- Proficiency in using complex computer systems, streamlining logistics operations.
- Capacity to work under pressure, handle stress, and manage a diverse group of people with varying personality types and levels of education and abilities.
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