Hotel Receptionist

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

We are committed to delivering exceptional guest experiences at IHG Hotels & Resorts. As a key member of our team, you will be responsible for providing warm and personalized service to our guests.

What We Do

At IHG, we take pride in creating memorable moments for our guests through genuine hospitality. Our guests expect a seamless and enjoyable experience from the moment they arrive until they depart. This is where you come in

Your Day-to-Day
  1. You will be the first point of contact for our guests, handling incoming calls, in-house calls, and taking written messages for hotel guests.
  2. You will need to transfer guests to voice mail, retrieve their voice messages, and assist with wake-up calls.
  3. Maintaining confidentiality of information while dealing with sensitive situations such as bomb threats or fire alarms.
  4. You will work closely with other departments to ensure that all guest requests are met promptly and efficiently.
Requirements
  • Minimum 1-2 years of experience in a similar role within the hospitality industry.
  • Excellent communication skills to effectively interact with guests and colleagues.
  • Able to multitask, prioritize tasks, and maintain high levels of productivity during peak periods.
  • Maintain confidentiality of guest information and adhere to data protection policies.
  • Show initiative in anticipating guest needs and addressing them proactively.
  • Flexibility to adapt to changing situations and respond to unexpected events.
Why Choose Us?

IHG Hotels & Resorts offers a comprehensive benefits package, including competitive salary, full uniform, impressive room discounts, and access to top-notch training programs.

We believe in fostering an inclusive culture where everyone feels valued and supported. Our mission is to create a workplace where people can thrive, grow, and make a positive impact.

Join us on this exciting journey and become a part of our dynamic team



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