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Customer Experience Strategist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Overview

We are seeking a highly skilled Aftersales Business Manager to join our team at lxbfYeaa. This is an exciting opportunity for a motivated individual to lead the aftersales business, including service and parts operation divisions.

Key Responsibilities
  • Develop and drive overall aftersales strategies for brands, ensuring efficient and profitable operations.
  • Organize and control resources to achieve high levels of customer satisfaction and meet profit targets.
  • Build and lead a successful team, motivating them to achieve their objectives.
  • Formulate department budgets, conduct operative planning, and develop reporting tools for effective planning and controlling.
  • Participate in sales forecasts, market research, statistical analysis, and feasibility studies.
  • Collaborate with the management team to handle relations with principals, parts operation, and service marketing campaigns/promotions for all brands.
  • Direct, develop, and control resources to achieve high customer satisfaction levels.
  • Manage technical operations for full product brands and ranges.
  • Oversee the parts operation business, improving turnover ratios and implementing differentiated pricing strategies.