Hospitality Operations Leader

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Gem Forest Hotel Nairobi - MGallery Collection Full time

About Us

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities.

At Gem Forest Hotel Nairobi - MGallery Collection, we value diversity and believe that everyone has something unique to bring to the table. As a Housekeeping Supervisor, you will play a key role in delivering exceptional guest experiences and ensuring that our hotel remains one of the best places to stay in Nairobi.

This role is ideal for someone who enjoys working in a fast-paced environment, leading by example and ensuring high standards of service are met at all times. The ideal candidate will have a service-focused personality, with previous experience in a similar leadership role. Prior experience working with Opera or a related system is also an asset.

Your Key Responsibilities

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  • Ensure employees are informed daily about priorities to personalize service.


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