Senior Customer Support Leader
4 days ago
Job Description
ECCO Gulf Majorel Qatar seeks a seasoned Call Center Team Leader to oversee daily customer operations and drive exceptional customer experiences.
Main Responsibilities
- Direct daily customer operations across various channels.
- Swiftly address customer complaints and escalateations to ensure high levels of satisfaction.
- Provide timely responses to customer inquiries and resolve concerns.
- Coordinating service issue resolutions while adhering to company policies.
- Maintain detailed records of customer interactions.
- Foster collaboration with internal departments to resolve customer disputes.
- Notify customers of inspection outcomes or repair results related to utilities like electricity or water.
- Regularly verify customer issues resolution status and satisfaction levels.
- Monitor and follow up on overdue customer payments.
- Promote new products and services to customers.
- Inform customers on essential documentation requirements.
- Guarantee adherence to all customer service standards and protocols.
- Forward unresolved cases to the relevant departments for further examination.
Required Qualifications
- Bachelor's degree or equivalent in any field.
- Over 8 years of customer service experience with at least 3 years in a similar position.
- Expertise in customer service principles and standard office practices.
- Proficiency in using computers.
- Superior interpersonal and communication skills.
- Exceptional phone manner.
- Fluency in English and Arabic (written and spoken).
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