Senior Customer Support Leader

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf Majorel Qatar Full time

Job Description

ECCO Gulf Majorel Qatar seeks a seasoned Call Center Team Leader to oversee daily customer operations and drive exceptional customer experiences.

Main Responsibilities

  1. Direct daily customer operations across various channels.
  2. Swiftly address customer complaints and escalateations to ensure high levels of satisfaction.
  3. Provide timely responses to customer inquiries and resolve concerns.
  4. Coordinating service issue resolutions while adhering to company policies.
  5. Maintain detailed records of customer interactions.
  6. Foster collaboration with internal departments to resolve customer disputes.
  7. Notify customers of inspection outcomes or repair results related to utilities like electricity or water.
  8. Regularly verify customer issues resolution status and satisfaction levels.
  9. Monitor and follow up on overdue customer payments.
  10. Promote new products and services to customers.
  11. Inform customers on essential documentation requirements.
  12. Guarantee adherence to all customer service standards and protocols.
  13. Forward unresolved cases to the relevant departments for further examination.

Required Qualifications

  • Bachelor's degree or equivalent in any field.
  • Over 8 years of customer service experience with at least 3 years in a similar position.
  • Expertise in customer service principles and standard office practices.
  • Proficiency in using computers.
  • Superior interpersonal and communication skills.
  • Exceptional phone manner.
  • Fluency in English and Arabic (written and spoken).


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