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Customer Service Director

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Le Meridien Dania Beach at Fort Lauderdale Airport Full time
Job Description

This management position is responsible for leading and assisting with the successful completion of daily shift requirements. The front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk.

Main Accountabilities
  • Lead and assist in completing financial and administrative responsibilities.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Support all day-to-day operations.
  • Understand employee positions well enough to perform duties in employees' absence.
Key Skills and QualificationsSupporting Management of Front Desk Team
  • Utilize interpersonal and communication skills to lead, influence, and encourage others.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Coaches, counsels, and encourages employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
  • Manage day-to-day operations, ensuring quality standards and meeting customer expectations.
  • Develop specific goals and plans to prioritize, organize, and accomplish work.
  • Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.