Service Desk Leadership Position

22 hours ago


Doha, Baladīyat ad Dawḩah, Qatar asgatech Full time
Incident Resolution Specialist - asgatech in Borehamwood, Herts seeks an experienced Incident Resolution Specialist to oversee a busy Service Desk, ensuring clients receive great customer service, mentoring the team, and resolving escalated client issues. This is a challenging opportunity for a skilled individual to join a fast-growing Managed Services Provider, working with the latest technologies. Our ideal candidate will have a proven track record as a Technical Service Desk Manager with more than 3 years in a 3rd line technical support role and more than 1 year in a Service Desk Manager position. They should possess excellent written and verbal skills, be able to multitask across multiple incidents, understand SLAs and KPIs, and have experience with incident ticketing/tracking systems.

We offer a competitive salary, supportive teams, and opportunities for career growth. Our benefits package includes 22 days' holiday rising to 25 days with length of service, a free day's holiday on your birthday (or nearest Friday/Monday), hybrid working, quarterly work socials, weekly team lunches, top tech, and a tailored training plan including official vendor certifications.

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