IT Service Desk Team Lead Professional

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Nakilat Full time

PREFERRED QUALIFICATIONS:

Job Overview

Nakilat seeks a highly skilled IT Service Desk Team Lead to oversee the daily operations of our service desk function. As a key member of the IT team, you will be responsible for ensuring that all service levels are met in line with the needs of a safe and efficient IT operations within Nakilat and its joint ventures.

Key Responsibilities
  • Manage IT service desk staff coverage, prepare reports on SLA compliance, service desk metrics, and IT assets.
  • Establish and set the standard for the provision of support services within Nakilat and its joint ventures.
  • C coordinate with vendor support to resolve technical problems with desktop computing equipment, printers, and software.
  • Provide consulting support to site organizations in regard to office automation, end-user computing projects, and training programs.
Requirements

Qualifications:

  • Bachelor's degree in Computer Science, Computer Engineering, or any related field.
  • ITIL certificate is a must.
  • Microsoft Certified Professional (MCP) certificate is a must.
  • Microsoft Certified Solutions Expert (MCSE) certificate is preferred.
  • Cisco Certified Network Associate (CCNA) certificate is preferred.

Experience:

  • 6 years of experience, with a minimum of 3 years in a similar position, preferably in a similar industry.


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