Service Desk Operator
6 days ago
Job Summary:
We are seeking a skilled Service Desk Analyst to join our team at ABC Consultants. As a key member of our IT support team, you will provide high-quality assistance to our clients, ensuring their needs are met promptly and efficiently.
Responsibilities:
- Offer phone and email support to clients, addressing their technical queries and concerns.
- Monitor service desk mailboxes and log entries into the system.
- Proactively resolve or escalate customer-reported incidents and service requests.
- Develop and maintain documentation on work procedures to improve incident resolution.
- Own and update all open service requests on a daily basis.
Key Requirements:
- Post-secondary education in IT or a relevant field.
- Relevant certification (Microsoft or Cisco) with practical hands-on experience.
- BES and Blackberry support experience.
- Cisco IPT system support experience.
- Troubleshooting and analytical skills.
- HP Service Manager knowledge.
- Complex IT environment maintenance experience.
- Strong English language skills.
- Arabic language knowledge is an asset.
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