IT Support Specialist Position
7 days ago
About Emovis
We are a leading provider of mobility solutions and services to public bodies and private operators.
With over 40 years of experience, our team of experts works in 10 countries across the globe. Our contracts span across the USA, the UK, Puerto Rico, Canada, Qatar, and Chile, with offices in France, Spain, and Croatia.
Our mission is to provide top-notch support to our clients through cutting-edge technology and innovative solutions.
Job Summary:
We are seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for planning, installing, and maintaining new and existing devices and workstations.
You will also diagnose and resolve problems reported by clients in a timely manner.
The ideal candidate will have excellent analytical, technical, and communication skills.
Responsibilities:
- Monitor systems using software such as SolarWinds Orion, Manage Engine's OP manager, Nagios, Spiceworks, and Site 24x7
- Manage installations, updates, and maintenance of IT systems
- Maintain awareness of tools and train end-users
- Support end-users' technical requests and ensure their working environment is fully operational
- Support end-users' account management in compliance with onboarding/offboarding processes
- Ensure real-time recording, documentation, and closure of service tickets
- Maintain recommended procedures for modifications or improvements
- Escalate unresolved queries to the next level of support
- Update client/business data and produce activity reports
- Pursue knowledge of help desk procedures, systems, and services
- Install or input and maintain IP addresses, network accounts, and passwords
Requirements:
- Proficiency in English
- Enthusiasm to learn new technology and in-house applications
- Proven experience in providing Help Desk support
- Understanding of technology directions, trends, and strategic business impacts
- Working knowledge of help desk tools, databases, and remote control
- Advanced troubleshooting and multi-tasking skills
- Excellent written and communication skills
- Knowledge of LAN and WAN
- A technical, logical thought process
- Problem-solving and trouble-shooting skills
- An ability to stick to deadlines
- An ability to prioritize and delegate
- A keen eye for detail
- Team player and collaboration skills
- Certification in MCP, ITIL, CCNA is an advantage
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