IT Service Desk Professional
3 days ago
Job Summary:
We are seeking an experienced Help Desk Technician Lead to join our team at ABC Consultants. As a key member of our Service Desk team, you will be responsible for providing top-notch technical support to our clients and users.
Key Responsibilities:
- Ensure full availability of Service Desk telephone and email support during shift.
- Provide support to clients and users through phone calls and emails.
- Monitor support mailboxes and log incidents and service requests in the system.
- Take ownership of all open Incidents and Service Requests and update them daily.
- Create work instructions to help deal with similar incidents and requests.
Requirements:
- Secondary education in IT or related field.
- Current Microsoft or Cisco certifications backed by practical experience.
- Experience with BES and Blackberry support.
- At least 1 year experience supporting Cisco IPT systems.
- Troubleshooting and problem analysis skills.
- Knowledge of Arabic is an asset.
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