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Service Desk Specialist II

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

Job Title: Service Desk Specialist II

We are seeking a highly skilled Service Desk Specialist II to join our team at Trace Systems Inc. The ideal candidate will be responsible for providing exceptional technical support to our clients, troubleshooting and resolving complex technical issues, and ensuring seamless communication throughout the process.

Key Responsibilities:

  • Responding to help desk tickets and resolving technical issues for hardware, software, and network systems.
  • Providing support for operating systems (Windows, macOS, Linux) and common software applications.
  • Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues.
  • Assisting end-users with system logins, password resets, and account management.

Requirements:

  • Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
  • Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent).