Commercial Operations Manager
2 weeks ago
We are seeking a highly organized individual to join our Commercial Team as a Commercial Team Lead.
The successful candidate will be responsible for providing quality customer service to clients in order to upsell products and retain business.
About the Role:
- Provide quality customer service to clients in order to upsell products and retain business.
- Manage the quotation process for clients to generate maximum orders and ensure the products are delivered on time and to the standard and quality expected.
- Liaise directly with larger clients to ensure orders are delivered on time and in full to develop relationships and improve customer service & sales.
Responsibilities:
- Oversee the day-to-day supervision of the Customer Service Executives ensuring objectives are met and the team are operating to an effective level.
- Maintain and develop existing customers to optimize quality of service, business growth, and customer satisfaction.
- Train and support new team members on company processes and procedures, computer systems and other resources needed to perform their roles.
Qualifications:
- Educated to a minimum standard equivalent to Bachelor Degree in a related field.
- 5+ years of experience in a customer service position with responsibility for dealing with customers, quotations and upselling.
- Ability to speak, read and write English.
- Customer service skills with the ability to build relationships internally and externally.
- Strong attention to detail skills to ensure accurate system updates and quotations.
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