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Customer Relationship Manager Professional

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time
Job Summary

The Senior Associate Customer Relationship Management QNB First role at QNB Group involves supporting Customer Relationship Managers in managing and servicing QNB First account holders. Key responsibilities include ensuring seamless service delivery, enhancing customer satisfaction, and formulating customer retention strategies to minimize attrition.

Key Responsibilities
  • Support Customer Relationship Managers in handling customer day-to-day queries, complaint handling, and timely complaint resolution.
  • Monitor and enhance customer satisfaction through effective service delivery.
  • Develop and implement customer retention strategies to grow the QNB First customer portfolio.

Requirements

  • Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
  • At least 2 years of relevant experience, preferably within a highly rated international bank.