Customer Relationship Manager
1 week ago
**About QNB Group**
Established in 1964, QNB Group has grown to become the largest bank in the Middle East and Africa region. With a presence through its subsidiaries and associate companies extending to more than 31 countries across three continents, QNB Group provides a comprehensive range of advanced products and services.
The total number of employees is over 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+).
Job Purpose Summary
The incumbent is primarily responsible to support Customer Relationship Managers in managing and servicing QNB First account holders, ensuring excellent banking services and timely transaction completion while handling day-to-day customer queries professionally.
Key Responsibilities
- Support Customer Relationship Managers in handling customer queries, complaint handling, and timely complaint resolution.
- Monitor Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement.
- Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio.
- Promote cost consciousness and efficiency to minimize costs and optimize benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Enhance the Group's image through pro-active customer-driven servicing of their needs.
Required Skills and Qualifications
- Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
- At least 2 years of relevant experience, preferably within a highly rated international bank.
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