Customer Relationship Manager

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Overview

We are seeking a skilled Customer Relationship Manager to join our team at lxbfYeaa.

Key Responsibilities:
  • Build Strong Customer Relationships: Foster positive relationships with customers through various communication channels, ensuring exceptional customer satisfaction.
  • Customer Database Management: Maintain accurate and up-to-date customer databases, ensuring seamless interaction and effective CRM software utilization.
  • Feedback Analysis: Gather and analyze customer feedback to identify areas for improvement, driving business growth and loyalty.
  • CRM Campaign Planning: Develop and execute CRM campaigns to engage customers, increase loyalty, and drive sales.
  • Sales and Marketing Collaboration: Work closely with sales and marketing teams to generate leads, follow up on inquiries, and optimize the sales funnel.
  • Issue Resolution: Effectively address customer complaints and issues, ensuring prompt and satisfactory resolutions.
  • Data Analysis: Utilize CRM software to track customer interactions, generate insights, and inform data-driven decisions.
  • Reporting and Insights: Prepare detailed reports on customer engagement, satisfaction, and sales leads, providing valuable insights to the management team.


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