Airline Ancillary Product Strategist

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Duty Free Full time

About the Role

We are seeking a highly skilled and experienced Ancillary Development Manager to join our team at Qatar Duty Free. As an Ancillary Development Manager, you will play a crucial role in driving ancillary revenue growth across all sales channels.

Key Responsibilities

  • Manage existing and new ancillary products sales strategies through innovative technologies that meet customer-centric product value propositions for ancillary product offerings throughout the customer journey cycle across all sales touch points.
  • Monitor daily/monthly revenue performance and evaluation by products, identifying opportunities for improvement and implementing corrective actions as needed.
  • Drive ancillary sales teams in delivering ancillary sales strategies to meet ancillary revenue goals and manage cost of sale on ancillary products to maximize return on investment (ROI).
  • Manage cross-functional teams and multiple work streams on strategic implementation of ancillary products, ensuring alignment with business objectives and avoiding silos.
  • Guide ancillary sales teams in delivering and maintaining ancillary products contracts/procurement/CMS requests/business cases/risk and mitigation analysis, ancillary marketing assets, ancillary products pricing and distribution through GALAXY and ATPCO for all sales channels.
  • Manage the delivery of new ancillary products, strategic change initiatives, and ensure project alignments.
  • Provide operational support through overrides scenarios, technical clarification for support teams — QR helpdesk, e-ticket support, ecommerce support, and contact centers to ensure business continuity.
  • Account manage with ancillary partners (external and internal stakeholders) for ancillary products enhancements to improve revenue performance.
  • Negotiate and reach agreement with regions, as well as other internal and external stakeholders, for launching new/enhancements to ancillary products.
  • Conduct engagement reviews and perform quality assurance procedures to ensure proper project governance is enforced throughout projects.
  • Track and report benefits, risks, and opportunities to maximize value up to senior management level as required.
  • Work closely with Line Managers to develop B2B and B2C ancillary selling strategies for project implementations.
  • Monitor airline and other industry ancillary revenue developments and trends, conducting competitive benchmarking.

About You

A successful candidate should possess the following experience and qualifications:

  • Minimum Bachelor's Degree or Equivalent.
  • 7+ years of managing airline ancillary products.
  • Proven experience of driving ancillary sales within an airline.
  • Knowledge of ancillary services, current and future products, and technologies.
  • Advanced understanding of business understanding of airline ticketing and EMD issuance policies, Amadeus reservations systems, and ecommerce sales fulfillment process.
  • Development and implementation of strategies, policies, and frameworks.
  • Possess an understanding of commercial functions including Sales, Marketing, Revenue Management Negotiation skills.
  • Advanced understanding of systems and technology in business, able to communicate technical concepts in a tailored way.

Benefits

As a valued member of our team, you can expect a range of benefits, including:

  • Ongoing professional development and training opportunities.
  • A collaborative and dynamic work environment.
  • The opportunity to work on high-profile projects and contribute to the success of Qatar Duty Free.

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