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Customer Engagement Director

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar ENTERTAINER FZ LLC Full time

About The ENTERTAINER FZ LLC

We are a leading digital company that specializes in providing innovative solutions to consumers. Our mission is to create unbeatable value and loyalty for our customers, partners, and employees. We believe that "experience is everything", resulting in our passion for creating unforgettable experiences.

The Job Description

  • Manage accounts in the assigned territory to secure merchant participation, retention, advertising revenue, and drive redemptions.
  • Develop and maintain strong relationships with merchant partners and support them throughout the year with tactical promotions.
  • Solicit new business opportunities targeting the F&B, Leisure, Entertainment, Beauty & Fitness industries.
  • Oversee sales cycles from prospecting to closing across the territory.
  • Utilize available data effectively to retain merchants year on year.
  • Communicate and sell new products and initiatives to the merchant base.
  • Prepare various status reports, including daily activity, closings, follow-ups, and adherence to KPIs.
  • Monitor market and competitor activities.
  • Maintain effective communication skills, both verbal and written, to articulate technical concepts to non-technical stakeholders.
  • Foster a team player mentality with the ability to collaborate effectively across departments and all levels of the organization.
  • Stay self-motivated, driven, and committed to continuously learning and staying updated on industry trends.
  • Possess strong organizational skills to manage multiple tasks and projects simultaneously as well as manage your own time.

Key Requirements

  • 2-4 years of local B2C or B2B sales experience in hospitality, F&B, media, retail, or FMCG industries.
  • Familiarity with the territory's business environment and trends.
  • A car is required due to extensive travel within the territory.
  • Advanced skills in Microsoft Office – Outlook, Excel, Word, PowerPoint.
  • Fluency in English and Arabic; other languages are a plus.