Hotel Service Delivery Director
4 days ago
**Company Overview:**
IHG Hotels & Resorts is committed to providing exceptional guest experiences and creating inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
**Job Description:**
We are looking for a seasoned Rooms Division Manager with luxury and lifestyle brand hotel experiences to join our team in Doha. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our luxury hotel, ensuring exceptional guest service, and maintaining high standards of hospitality.
**Key Responsibilities:**
- Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.
**Requirements:**
- Three years of guest service or hotel experience, including at least two years in a mid-management role, or an equivalent combination of education and experience.
- Proficiency in Opera (PMS) and the Microsoft Office Suite is required.
- Fluency in English - extra language skills would be great, but not essential.
- Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math, and computers.
- Flexibility - night, weekend, and holiday shifts are all part of the job.
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