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Customer Journey Optimizer

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar COREcruitment Full time

We're excited to introduce the role of Customer Journey Optimizer at COREcruitment. As a leader in luxury hospitality, we're committed to delivering exceptional experiences to our customers.

The Customer Experience Manager will play a crucial role in designing, implementing, and optimizing the overall customer experience through digital channels. This includes developing strategies to drive personalization, loyalty, and engagement with products and services across the customer journey.

You'll work closely with stakeholders to identify cutting-edge opportunities and develop digital solutions that meet the evolving needs of our customers. Your expertise in software development methodologies, tools, frameworks, and technologies will be invaluable in this role.

Responsibilities:

  • Design and implement customer-centric digital solutions
  • Develop and execute strategies to drive personalization, loyalty, and engagement
  • Manage and implement major projects across all digital customer touchpoints
  • Collaborate with stakeholders to identify cutting-edge opportunities
  • Provide expert advice on software development methodologies, tools, frameworks, and technologies