Executive Housekeeping Manager

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Executive Housekeeper to join our team at Hilton Worldwide, Inc. as an Executive Housekeeper at The Plaza Doha LXR Hotels.

Key Responsibilities
  • Oversee and manage all housekeeping operations to ensure exceptional guest satisfaction and high-quality service delivery.
  • Lead and motivate a team of housekeeping staff to achieve departmental targets and objectives.
  • Evaluate guest satisfaction levels and monitor trends to identify areas for improvement.
  • Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
  • Inspect and maintain high standards of cleanliness and hygiene in all hotel areas.
  • Monitor the appearance, standards, and performance of the housekeeping team with an emphasis on training and teamwork.
  • Ensure team members have an up-to-date knowledge of all room categories and amenities.
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Ensure ongoing training and development of the housekeeping team.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Recruit, manage, train, and develop the housekeeping team.
  • Competent in property management systems.
  • Assist other departments wherever necessary.
Requirements
  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
  • A successful track record of managing a large team.
  • A high school certificate or equivalent.
  • High level of commercial awareness and cost control capabilities.
  • Previous experience of managing a department and Profit and Loss account.
  • Excellent leadership, interpersonal, and communication skills.
  • Committed to delivering high levels of customer service.
  • Ability to work under pressure.
  • IT proficiency.
  • Excellent grooming standards.
  • Flexibility to respond to a range of different work situations.
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office.
  • Strong organizational, budget management, and problem-solving skills.
  • Strong communication skills.
  • A passion for delivering exceptional levels of guest service.
Preferred Qualifications
  • Familiar with Property Management Systems.


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