Nationalization Systems Lead

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time
Job Summary

QATAR Airways is seeking a highly skilled Nationalization Systems Lead to lead the implementation of CRM (Salesforce) related developments and deliver best-in-class CRM tools for sales teams across the network.

Key Responsibilities
  • Manage project implementation and strategy for CRM-related developments to deliver high-quality CRM tools.
  • Provide functional expertise covering all requirements during program lifecycles, including Discovery, Design, Development, Configuration, Testing, Go-Live, and post-Go-Live support.
  • Liaise with Commercial unit stakeholders to understand processes and policies, identify areas of enhancements, and optimize efficiency and effectiveness of sales teams.
  • Develop and implement training programs for Network users on all modules within the system.
  • Enhance communications and user engagement within the system through various marketing initiatives.
  • Manage business support of the system from UAT testing to end-user support after Go-Live.
  • Continuously review system performance and develop new features and functionalities according to market needs and industry standards.
  • Analyze latest CRM and Salesforce features and products to provide recommendations for implementation use cases.
Requirements

The ideal candidate will have strong project management skills, excellent communication and interpersonal skills, and a deep understanding of CRM and Salesforce technologies.



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