Nationalization Systems Lead

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time
Job Summary

QATAR Airways is seeking a highly skilled Nationalization Systems Lead to join our team. As a key member of our Commercial unit, you will be responsible for leading the implementation of CRM (Salesforce) solutions across our network.

Key Responsibilities
  • Manage the project lifecycle of CRM-related developments, ensuring timely and effective delivery of best-in-class CRM tools for sales teams.
  • Provide functional expertise and support during program lifecycles, including Discovery, Design, Development, Configuration, Testing, Go-Live, and post-Go-Live support.
  • Liaise with Commercial unit stakeholders to understand processes and policies, identifying areas for enhancement and optimization of sales team efficiency and effectiveness.
  • Develop and deliver training programs for Network users on all CRM system modules.
  • Enhance user engagement through marketing initiatives and manage business support for the system, ensuring defect-free features move to Production and providing end-user support after Go-Live.
  • Continuously review system performance, develop new features and functionalities, and analyze latest CRM and Salesforce features for implementation use cases.
Requirements

To succeed in this role, you will need:

  • Proven experience in CRM implementation and management.
  • Strong knowledge of Salesforce and CRM best practices.
  • Excellent communication and project management skills.
  • Ability to work collaboratively with cross-functional teams.


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