Nationalization Systems Lead

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time
Job Summary

QATAR Airways is seeking a highly skilled Nationalization Systems Lead to join our team. As a key member of our Commercial unit, you will be responsible for leading the implementation of our CRM tool, ensuring seamless integration with various stakeholders and teams.

Key Responsibilities
  • Manage the project lifecycle of CRM-related developments, from discovery to go-live, ensuring timely and defect-free delivery.
  • Provide functional expertise and support to stakeholders, covering all requirements during program lifecycles.
  • Liaise with Commercial unit teams to understand processes and policies, identifying areas for enhancement and optimization.
  • Develop and implement training programs for Network users on all system modules.
  • Enhance user engagement through marketing initiatives and manage business support for the system.
  • Continuously review system performance, develop new features, and analyze industry standards to inform recommendations.
  • Stay up-to-date with the latest CRM and Salesforce features, providing recommendations for implementation use cases.
Requirements

To succeed in this role, you will need to possess excellent project management skills, a strong understanding of CRM and Salesforce, and the ability to communicate effectively with various stakeholders.



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